Click here for opening times

Get some space in your business.

Big Yellow PA

Call management & telephone answering service

What’s the cost to your business
of missing just one call?

How many of your customers have gone to a competitor because your phone was on voicemail?

Does keeping customers waiting for your reply reflect your business as you would like?

Do you waste time trying to return messages to find that you have to leave a message as well?

Get the virtual receptionist you need without the hassle and cost of hiring.

From just

£9 a week

you can make sure you

never miss a

call again

Benefits

  • Your very own professional answering service.
  • Fewer missed calls with a virtual receptionist. No calls going to voicemail so more business opportunities for you.
  • Professional call answering means an enhanced business image.
  • Better time management of your daily business with fewer interruptions – especially from those annoying unsolicited calls.
  • Reduced overheads with our virtual answering service – no need to hire full time staff.
  • No long term commitments with our call management – cancel the service whenever you want.

Call:
0800 772 0949

for more information on how the service works

Try it for
two weeks
Free trial 

How Call Management works

  1. When you start with our telephone answering service, we will provide you with a unique phone number which all your business calls will be directed to.
  2. Our professional telephone receptionist staff will answer the call with your business name, take the caller’s details and the nature of the call.
  3. We will then text or email you with all of these details. You can also specify which callers you would like.

Big Yellow PA Prices

Big Yellow PA offers a range of competitively priced telephone answering and virtual receptionist packages starting at just £35 per month.

When you consider how much just one missed call may cost you in lost business we consider our answering services to be an excellent investment.

We do not charge for unsolicited sales calls or Out of Hours voicemail.

There is a once only set up fee of £25 and we ask for a fully refundable deposit equal to 1 months tariff.

Our standard answering package covers Monday to Friday from 8:30am to 6:00pm.

Big Yellow PA
Packages
PA 10
£35
per month
PA 50
£72
per month
PA 100
£135
per month
PA 200
£225
per month
PA 300
£315
per month
PA 400
£420
per month
PA 500
£515
per month
Number of Monthly Inclusive Messages1050100200300400500
Cost of Each Extra Message£1.60£1.40£1.20£1.10£1.05£1.00£0.95
24/7 Answering Available?NoYesYesYesYesYesYes

All prices quoted exclude VAT.
If you require a 24/7 service or a package tailored to your specific business call us on 0800 772 0949.
There is a once only set up fee of £25 and we ask for a fully refundable deposit equal to 1 months tariff.

FAQ

How much does Big Yellow PA service cost?
Won’t callers just leave a message on my answer phone?
Why do I need it if I have a mobile phone?
Won’t people just call back if they can’t get an answer?
What if I need a call transferred?
Won’t my caller know they are not getting me direct?
What if the call is to place an order?
What if the call is to make an appointment?
Can you answer for more than one company?
Can you take faxes for my business?
Can I extend the service to cover holidays and sickness?
Will my Big Yellow PA make outgoing calls?

How much does Big Yellow PA service cost?

All Big Yellow PA services are very clearly priced, and start at just £35 +vat per month – that’s just over £9 per week for a UK virtual receptionist and the peace of mind that every one of your calls will be answered.

Back to top

Won’t callers just leave a message on my answer phone?

Research shows that more than 70% of people won’t leave a message – they simply hang up and call a competitor. How many times have you hung up before leaving a message? Our telephone answering service ensures there’s always someone to talk to.

Back to top

Why do I need it if I have a mobile phone?

You’re in a meeting with a client, have a poor signal or just can’t get to your phone – you’d be surprised at the amount of calls you miss or deal with ineffectively. Most of our clients have mobile phones and use them to very good effect, using Big Yellow PA for call management when they are busy or in a poor reception area. If an urgent call comes in we can send a ‘text to mobile’ message to alert them of the details.

Back to top

Won’t people just call back if they can’t get an answer?

Quite simply – no. In today’s economic climate your caller may assume you have closed the business, or simply don’t want to take their call. Our phone answering service can help you avoid that pitfall.

Back to top

What if I need a call transferred?

Subject to your instructions, your virtual receptionist can transfer your calls to any UK landline or mobile for you.

Back to top

Won’t my caller know they are not getting me direct?

We name the virtual receptionist who will be taking your calls and that PA builds knowledge of the your business in order to answer your customers’ calls effectively.

Back to top

What if the call is to place an order?

Many of our customers use Big Yellow PA to receive calls from their customers who want to place orders. Your virtual receptionist will efficiently take orders, including credit card details where necessary. You will need to have your own merchant account set up with the credit card company but we can obtain the details over the phone from any customers calling to place an order and pay by credit or debit card. Charges for this will vary depending on how many details you need us to gather and thus how long the process takes.

Back to top

What if the call is to make an appointment?

No problem! Big Yellow PA offer an online Diary Management system. We login and access your diary to make appointments for you in real time and you can access the system anywhere at any time. This service is for use by Big Yellow PA clients who have requested the service as part of one of our Telephone Answering Packages. It costs just £19+VAT per month

Back to top

Can you answer for more than one company?

If you have more than one company or business name and you would like us to answer calls in different company names, we are happy to provide telephone answering services for each one. There is a small extra charge each month but it is far more cost-effective than having to set up separate accounts for each company.

Back to top

Can you take faxes for my business?

Customers who choose to use the Big Yellow PA telephone answering service can also elect to have one of our special fax-to-email numbers. This means you can advertise a fax number but receive all your faxes via email. We can even set up non-geographic numbers so that your telephone and fax numbers are a matching pair.

Back to top

Can I extend the service to cover holidays and sickness?

Our business contingency call answering plans can offer instant cover. You may have holidays planned, staff calling in sick or even short-term emergencies like power failure. One call to your virtual receptionist will put you straight back in business.

Back to top

Will my Big Yellow PA make outgoing calls?

If you can’t or don’t want to make those follow-up, chase or sales calls your fully-trained virtual receptionist will do it for you at exceptionally competitive rates. Contact us to find out more about this and all our other telephone answering services.

Back to top

Call:
0800 772 0949

for more information on how the service works

Try it for
two weeks
Free trial 

Free Trial

To see how Big Yellow PA can help your business, we would like to offer you a two week free trial of our telephone answering services. There are absolutely no commitments to sign up to a call management package at the end. To receive your 2 week free trial, please complete the following details and we will be in contact very shortly to get you started.

All fields are required.

Call:
0800 772 0949

for more information on how the service works

Try it for
two weeks
Free trial