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Terms and Conditions

Terms and Conditions

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Terms and conditions - Summary

25% Packing Materials Discount

  • The 25% discount applies to cardboard boxes, covers and bubble wrap. It excludes “student/starter multi packs”.
  • You can redeem this offer even if you decide not to take storage with Big Yellow or Armadillo.
  • The 25% discount can only be used against one transaction.
  • This offer is only available to those who have received an emailed quote for storage from the Big Yellow website or an emailed quote from a Big Yellow or Armadillo store.
  • To redeem this offer, you must present your printed quote in person and at the store named within the quote.
  • This offer is valid for up to and including 30 days from the receipt of the quote.
  • This offer cannot be used in conjunction with any other promotional offer from Big Yellow or Armadillo.
  • There is no cash alternative to this offer.
  • Big Yellow reserves the right to withdraw this offer at any time.
  • This offer cannot be used against the purchase of packing materials from the Big Yellow website.

Agreement between Big Yellow and our customers

We agree to grant you, and you accept, a licence to use and access the room identified as your storage room, on the conditions set out below. We urge you to read these conditions carefully before signing the storage licence. All such conditions will be binding on your signing of the agreement. Without prejudice to the importance of you reading all such conditions please acknowledge that you have read the conditions which are referred to below. This licence shall not create a tenancy or lease or the relationship of landlord and tenant between you and us.

A full list of conditions are available to read in the storage licence link below.

Armed Forces, Emergency Services & NHS 10% discount

  • All customers who are in full time employment in the Armed Forces, Ambulance, NHS, Police or Fire Brigade are entitled to an additional discount of 10% off their regular storage or flexi-office rental.
  • The discount is valid upon production of a valid Armed Forces, Police, NHS, Ambulance or Fire Brigade photo ID card.
  • The discount is applicable for every 4 weeks rental paid.
  • For this discount to be applied, the account must be paid up to date.
  • The offer applies to storage and flexi-office rental only.
  • Big Yellow / Armadillo reserve the right to withdraw the discount at any time.

Barclaycard Bespoke Offers Pre Paid Vouchers

  • The Barclaycard Bespoke Offers pre paid vouchers, can be redeemed by new or returning Big Yellow and Armadillo customers against purchases of storage, insurance and packing materials (when storage is also taken) at any Big Yellow or Armadillo store. The vouchers cannot be used for packing materials only sales.
  • Barclaycard Bespoke Vouchers cannot be used for existing storage payments, purchases made online at bigyellow.co.uk or via the Customer Support telephone number.
  • A maximum payment of £150 in vouchers may be made per customer.
  • Barclaycard Bespoke Vouchers must be used by the person named on the voucher, are not transferable, cannot be exchanged for cash and are subject to room availability.
  • Barclaycard Bespoke Vouchers must be used before the voucher expiry date shown on the voucher.
  • Big Yellow’s standard storage agreements apply. A full list of Terms and Conditions from storage licence and Storage Insurance are accessible to read via the links to the right of this section.

Bulk Discounts

  • Bulk discounts are available when purchasing a full roll of small bubble wrap,large bubble wrap and corrugated card.
  • Discounts equate to percentage saved over buying the products by the metre and are equal to 24% on the small bubble wrap 100m roll, 28% on the large bubble wrap 50m roll and 22% on the corrugated card 75m roll.
  • Discount only applicable when purchasing full roll quantities.
  • There is no cash alternative to this offer.
  • This offer cannot be used in conjuction with any other packing materials promotional offer from Big Yellow or Armadillo.
  • Big Yellow / Armadillo reserve the right to withdraw this offer at any time.

Changes to your account

  • You will need to inform us of an alternative contact and details of any authorised person(s) that you wish to give access to your room.
  • You must inform us in writing of any changes to your details, your alternate contact details, your authorised persons or any storage or insurance terms that you wish to vary in the licence.

Conditions of our insurance

  • You understand that it is a condition of our self storage agreement that your goods are insured to their full replacement value whilst they are in storage and you must supply us with evidence of taking out such insurance cover. We can provide you with insurance cover under our self storage open cover policy. And that if you take out our insurance, you understand that cover does not relate to any other goods other than those securely stored in your room.
  • You confirm that the sum insured represents the full new collective replacement value of all your property stored and that you will maintain your insurance with us on this basis at all times (conditions 3 & 4)
  • You will notify us if at any time during your period of storage the sum insured increases or decreases and you will then pay the adjusted premium (conditions 3 & 12)
  • You have a right to cancel this insurance without penalty prior to the start of your storage. Once the goods are moved into our store, your right to cancel ceases and you will be charged the full fee for the insurance up until when you are next due to pay a renewal premium with us. You are free to cancel this insurance at any time subject to 7 days written notice (condition 6)
  • You understand that insurance cover is accepted subject to the payment of the Total Insurance Charge and that if at any time your charges fall into arrears, the cover will be cancelled with effect from the date your charges become overdue for payment (condition 9)
  • You confirm that your property does not include either any items that are prohibited for storage identified in the Customer Licence, or any items excluded under the insurance terms and conditions, unless specified by you and agreed by us in writing (conditions 13, 14 & 15)
  • Any claim you make will be handled by PoundGates and Company Limited (see clause 16 for their Contact details) - a party independent of both us and the insurer (condition 16)
  • If you feel that you have not been offered good customer service by this insurance, you have been provided with suitable information about how to contact Big Yellow, the Insurers and the Financial Ombudsman Service (condition 17)

Conditions of storage

  • It is Your obligation to lock and secure the Room; alarm the Room; remove Your padlock upon vacating Your Room; and keep it from unauthorised entry (condition 4)
  • Our obligations as to what you can store and how you can use the Room (conditions 8, 9 & 10)
  • Late payment charges and other additional charges payable by You for failure to pay on time (conditions 14, 15 & 16)
  • Our right to sell the Goods in the event of non-payment of Our Fees (condition 18)
  • Your obligation to check that the Room is suitable for storing the Goods (condition 19)
  • We do not insure the Goods. It is a requirement of our self storage agreement that your goods are insured to their full replacement value whilst they are in storage and you must supply us with evidence of taking out such insurance cover before the contract can be signed. This Condition explains Your obligation to insure the Goods and the exclusion and limitation of our liability. In particular, please note the warranties which you are providing to Us, including that the goods are not worth more than the full replacement value indicated by yourself (condition 21)
  • Grounds for Termination of this Licence, including the requirement to give us seven days written notice (condition 26)
  • Your notification to Us of any loss of or damage to Your Goods within a reasonable time period (condition 29)
  • The purposes for which We may use Your personal data and Your consent to the use of Your personal data for marketing purposes (condition 39)

NB: You will be billed every 4 weeks in advance for your fee.

Goods Handling / Forklift

  • All deliveries will be accepted by Big Yellow / Armadillo for customer’s who have storage / flexi office providing the delivery is clearly marked for the attention of the customer named on the Licence. Any delivery refused and requiring redelivery is at the customer’s expense.
  • Deliveries must be collected during Reception opening hours.
  • Deliveries will be stored in a secure location prior to their collection by the customer.
  • The exception to this is if the delivery is of palletised goods / large items (too big to fit in a locker). In this case the delivery will remain unsecured in the loading bay.
  • The deliveries will not include any items that are prohibited, as detailed in condition 8 of the Customer Licence.
  • There may be a charge by Big Yellow / Armadillo for using this service.
  • Big Yellow / Armadillo accepts no responsibility for any damage or loss to goods that are delivered to a store. Goods delivered to our stores are at the customer’s own risk and will be unchecked by the store team.
  • If the deliveries are left unclaimed for 24 hours in the loading bay or 7 days in a secure location a holding charge could be levied.
  • Deliveries unclaimed after 30 days will be disposed of by the store.
  • Should the delivery require the use of a forklift to unload / load pallets, Big Yellow and its employees are to be held harmless from any damage or injury that may result from this, unless they have been negligent. There are no forklifts at our Armadllo stores.
  • Should the value of goods to be fork lifted exceed £5,000 this must be brought to the attention of Big Yellow prior to the commencement of the unloading.
  • It is the customer’s responsibility to ensure all pallets received are removed from site.

Insurance Details

  • It is your responsibility to take out adequate insurance while your goods are stored with us.
  • Items placed in self storage are done so at your own risk.
  • It is a condition of our customer licence that your goods are insured to their full replacement value whilst they are in storage and you must supply us with evidence of taking out such insurance cover. We can provide you with insurance cover under our self storage open cover policy. This is for actual loss of, damage or destruction to your property and is subject to the insurance conditions of this form. Please note that irrespective of whether you take out our insurance cover, our liability for actual physical loss, destruction or damage to your property is limited by the terms of the Customer Licence, also signed by you.
  • We urge you to make sure that you read and understand all of the terms, conditions and exclusions of this policy before signed the storage agreement. In particular please make sure you have read the conditions of storage, which are of particular importance.

A full list of conditions are available to read in the Insurance Terms and Conditions PDF to the right of this page.

Long Stay Discount

  • Discount is available to any new customer staying for 12 months or longer.
  • Cannot be used in conjuction with any other new customer offer.
  • Discount applies to storage, vehicle parking and flexi-office rental only.
  • Offer is restricted to a selection of our stores. Please check with the store for details.
  • Big Yellow / Armadillo reserve the right to withdraw the discount at any time.

New Customer Offer

  • You must be a new customer, or be transferring to a larger room either at the same store or an alternative store.
  • Should you transfer to another store and occupy the same size room or smaller you do not qualify for further discount.
  • The promotion is for the duration of the first invoice only, either 4 or 8 weeks dependent on room availability. This cannot be altered after the date of the move in i.e. If you have chosen to take the 4 week option at move in you cannot obtain a further 50% off your next invoice if you stay longer.
  • The promotion applies to storage, vehicle parking and flexi-office rental only.
  • The new customer offer of 50% off storage for an introductory period is available on certain room sizes only.
  • The minimum stay to be eligible for the offer is 7 days.
  • You must pay in advance for the duration of the offer selected.
  • The offer is only allowed once per room.
  • The new customer opening offer can differ between stores.
  • If you move out prior to the completion of your chosen opening offer, a proportion of the opening offer discount will be claimed back. i.e. If you take the 8 week option and then move out after 6 weeks, you will be refunded 2 weeks storage at half price.
  • Big Yellow / Armadillo reserve the right to withdraw this offer at any time.

Prepayment 5% Discount

  • You are entitled to an additional 5% discount if you wish to prepay for the storage, vehicle parking or flexi-office rental for 24 weeks or more.
  • The prepayment discount can be used in conjunction with a New Customer Offer at the point of moving in if you are a new customer. The prepay offer will be calculated first, followed by the new customer offer.
  • You can prepay during any point of the contract, providing the account is paid up to date.
  • The offer applies to storage, wine storage, vehicle parking and flexi-office rental only.
  • If you are pre paying for insurance for your storage, wine storage or flexi-offices, the Insurance can also qualify for the pre payment discount.
  • You can prepay for a maximum of 2 years (104 weeks).
  • If you move out prior to the end of the prepayment period i.e. prior to 24 weeks, the prepay discount will be claimed back in its entirety. If you have stayed 24 weeks or more, the remaining discount will be taken back pro-rata.
  • Big Yellow / Armadillo reserve the right to withdraw the discount at any time.

Price Promise Customer

  • Any competitor quote should be presented to us in writing at one of our stores. A verbal quote is not acceptable.
  • All competitor quotes must be dated within 4 weeks of your move-in date and must be produced prior to move-in.
  • Any competitor quote must be from a competitor located within 3 miles of our store and offering a similar type of storage service. This means a self storage centre / store with comparable facilities and security features to a Big Yellow or Armadillo store.
  • Quotes from non self storage services such as shipping containers and containerised storage companies will not be accepted under our Price Promise.
  • Our Price Promise is always subject to the availability of room space at our stores. Available space may be available at our other stores local to your requirements.
  • Our Price Promise cannot to be used in conjunction with any other offer.
  • Any quote offered by Big Yellow Self Storage / Armadillo Self Storage will be honoured for 4 weeks.
  • Big Yellow Self Storage and Armadillo Self Storage reserve the right to withdraw this discount at anytime.
  • The Price Promise rate is guaranteed for a maximum of 24 weeks after which the storage rate will revert back to our standard rate.

Please call your local store for more details.

Shareholder 10% Discount

  • All Big Yellow shareholders are entitled to an additional discount of 10% on their regular storage or flexi-office rental.
  • The discount is valid for the direct use of self storage, or purchase of packing materials, insurance or other services by all shareholders either at Big Yellow or Armadillo stores.
  • The discount is applicable for every 4 weeks of storage rental paid.
  • For this discount to be applied the account must be paid up to date.
  • You MUST provide proof of share holding i.e. a copy of the Share Certificate. The name on the certificate must match the name of the person taking the storage.
  • All share holders are bound by the same storage terms and conditions as other customers.
  • Big Yellow / Armadillo reserve the right to withdraw the discount at any time.

Storage Licence

Upon arriving at the store you will be required to complete a Customer Licence which you will be required to read and sign before you can access your storage room. In addition you will be given a copy of Your Guide to Self Storage at Big Yellow which you will be required to read. By accepting the terms and conditions on our reserve online system you are agreeing to comply with all the terms and conditions in Your Guide to Self Storage at Big Yellow.

A full list of Terms and Conditions from the Guide are available to read in the storage licence link and Storage Insurance links to the right of this section.

Tell a Friend

  • As an existing customer, you can give the name and contact details of a friend or colleague who requires a storage room, and providing there is no previous evidence of the friend having been a prospect, you can have 50% off your next 4 weeks rental inclusive of VAT, providing the friend takes storage.
  • The storage taken by the friend MUST be for a minimum of 4 weeks.
  • The discount will be added to your next invoice once the recommended friend has completed their 4 weeks storage.
  • There is no minimum size requirement for the room to be taken by the recommended friend.
  • The discount can be applied to the storage fee only; it does not include insurance, packing materials or other services.
  • Offer only applicable against storage rooms and excludes Flexi-Offices.
  • The discount level will be capped at £150 inclusive of VAT per successful recommendation.
  • For this discount to be applied the account must be paid up to date.
  • Big Yellow / Armadillo reserve the right to withdraw the discount at any time without prior notice.
  • There is no cash alternative.
  • Offer subject to availability.
  • Offer limited to 1 referral per customer per 4 weeks.
  • The offer cannot be used in conjunction with the New Customer Offer.
  • The discount applies to a maximum of one room per customer – e.g. National Account customers will only get the discount off one room, this will be discounted from the smallest room rented.

Twitter Competition Rules

  • Entrants must Re-Tweet the post and like @BigYellowSS to enter.
  • Entries (Re-Tweets and follows) are to be performed between (11:00 27.06.12) and (09:30 28.06.12).
  • Competition and prize draws are open to all residents of the UK, excluding employees of Big Yellow, their families, agents or anyone else connected with the company.
  • Only one entry will be accepted. Multiple or third party entries each day will not be accepted.
  • The prize is 10 pairs of tickets to Tringe Fest.
  • Once contacted, winners will be asked to contact Big Yellow with their choice of tickets.
  • Big Yellow will try to fulfil their 1st choice of event, but if there are no tickets available winners will be offered a second choice.
  • Only one pair per winner (Two tickets). There will be a total of five winners.
  • The winners will be chosen at random by an independent judge.
  • The judge’s decision is final. Big Yellow’s decision on all matters relating to the prize draw is final and binding. No correspondence can be entered into.
  • Winners will be notified through direct messaging on Twitter.
  • The prize tickets will be available on the door of the event under the winner’s name.
  • Big Yellow reserves the right to withdraw the competition, terminate the competition or declare void any entry in the event of actual fraud in its sole opinion.
  • Prizes are not transferable, and there is no cash alternative. Big Yellow reserves the right to alter the prizes for one of the same or higher value.
  • Big Yellow reserves the right to hold void, suspend or cancel the promotion at any time where it is reasonable to do so.
  • Details of prize winners’ names and county will be available for one month after the close of this competition by writing to Big Yellow Marketing Department, 1-2 The Deans, Bridge Road, Bagshot, Surrey, GU12 5SJ stating the name and date of the competition.
  • You’re providing your entry data to Big Yellow limited and not to Twitter.
  • By entering the promotion, all entrants will be deemed to have accepted and be bound by the rules and consent to the transfer of their personal data to the Data Controller for the purposes of the administration of this promotion and for any other purposes to which the entrant has consented. All entry instructions form part of the rules.
  • These terms and conditions and any issues or disputes which may arise out of or in connection with these terms and conditions (whether such disputes or issues are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with English law. Entrants hereby irrevocably submit to the exclusive jurisdiction of the English courts to settle any such dispute or issues.
  • Promoter: Big Yellow limited 1-2 The Deans, Bridge Road, Bagshot, Surrey GU12 5SJ. Terms and conditions of this promotion are correct as of 27th June 2012.

Big Yellow’s privacy policy is located here: http://www.bigyellow.co.uk/privacypolicy/cookies

Van Hire Credit

  • The credit can be up to but not exceeding £50.
  • The credit will be given at the point of move in.
  • The offer applies to room sizes of 35 sq ft or greater.
  • The offer can be used in conjunction with all discounts including the New Customer Offer given at the point of moving in.
  • You must stay for a minimum of 12 weeks. Should you leave before 12 weeks, the credit will be removed from your account.
  • You must bring in a valid receipt i.e. the dates must match the date of move in and the receipt must be in your own name and be issued from the van hire company used in order to receive the credit on your account.
  • The offer applies to storage rental only and excludes Flexi-Offices.
  • Big Yellow / Armadillo reserve the right to withdraw the discount at any time.
  • Only available at selected stores.