Terms and conditions - Summary

Upon arriving at the store you will be required to complete a Customer Licence which you will be required to read and sign before you can access your storage room. In addition you will be given a copy of Your Guide to Self Storage at Big Yellow which you will be required to read. By accepting the terms and conditions on our reserve online system you are agreeing to comply with all the terms and conditions in Your Guide to Self Storage at Big Yellow.

A full list of Terms and Conditions from the Guide are available to read in the storage licence link and Storage Insurance links below.

We agree to grant you, and you accept, a licence to use and access the room identified as your storage room, on the conditions set out below. We urge you to read these conditions carefully before signing the storage licence. All such conditions will be binding on your signing of the agreement. Without prejudice to the importance of you reading all such conditions please acknowledge that you have read the conditions which are referred to below. This licence shall not create a tenancy or lease or the relationship of landlord and tenant between you and us.

A full list of conditions are available to read in the storage licence link below.

• It is Your obligation to lock and secure the Room; alarm the Room; remove Your padlock upon vacating Your Room; and keep it from unauthorised entry (condition 4)
• our obligations as to what you can store and how you can use the Room (conditions 8,9 &10)
• Late payment charges and other additional charges payable by You for failure to pay on time (conditions 14,15 &16)
• Our right to sell the Goods in the event of non-payment of Our Fees (condition 18)
• Your obligation to check that the Room is suitable for storing the Goods (condition 19)
• We do not insure the Goods. It is a requirement of our self storage agreement that you enter into an insurance contract with Big Yellow's insurance provider. This Condition explains Your obligation to insure the Goods and the exclusion and limitation of our liability. In particular, please note the warranties which you are providing to Us, including that the goods are not worth more than the full replacement value indicated by yourself (condition 21)
• Grounds for Termination of this Licence, including the requirement to give us seven days written notice (condition 26)
• Your notification to Us of any loss of or damage to Your Goods within a reasonable time period (condition 29)
• The purposes for which We may use Your personal data and Your consent to the use of Your personal data for marketing purposes (condition 39)

NB: You will be billed every 4 weeks for your fee.

• You will need to inform us of an alternative contact and details of any authorised person(s) that you wish to give access to your room.
• You must inform us in writing of any changes to your details, your alternate contact details, your authorised persons or any storage or insurance terms that you wish to vary in the licence.

• It is your responsibility to take out adequate insurance while your goods are stored with us.
• Items placed in self storage are done so at your own risk.
• It is a condition of our customer licence that you enter into an insurance contract with Big Yellow's insurance provider. The insurance arranged by us for actual loss of, damage or destruction to your property is subject to the insurance conditions of this form. Please note that irrespective of whether you take out our insurance cover, our liability for actual physical loss, destruction or damage to your property is limited by the terms of the Customer Licence, also signed by you.
• We urge you to make sure that you read and understand all of the terms, conditions and exclusions of this policy before signed the storage agreement. In particular please make sure you have read the conditions summarised below, which are of particular importance.

A full list of conditions are available to read in the storage insurance link below.

• You understand that it is a condition of our self storage agreement that you enter into an insurance contract with Big Yellow's insurance provider. You understand that cover does not relate to any other goods other than those securely stored in your room.
• You confirm that the sum insured represents the full new collective replacement value of all your property stored and that you will maintain your insurance with us on this basis at all times (conditions 3 & 4)
• You will notify us if at any time during your period of storage the sum insured increases or decreases and you will then pay the adjusted premium (conditions 3 & 12)
• You have a right to cancel this insurance without penalty prior to the start of your storage. Thereafter you are free to cancel this insurance (along with your storage) at any time, subject to seven days written notice, but this will also terminate your storage contract (condition 6)
• You understand that insurance cover is accepted subject to the payment of the Total Insurance Charge and that if at any time your charges fall into arrears, the cover will be cancelled with effect from the date your charges become overdue for payment (condition 9)
• You confirm that your property does not include either any items that are prohibited for storage identified in the Customer Licence, or any items excluded under the insurance terms and conditions, unless specified by you and agreed by us in writing (conditions 13, 14 & 15)
• Any claim you make will be handled by PoundGates and Company Limited (see clause 16 for their
• contact details) - a party independent of both us and the insurer (condition 16)
• If you feel that you have not been offered good customer service by this insurance, you have been provided with suitable information about how to contact Big Yellow, the Insurers and the Financial Ombudsman Service (condition 17)