Compass Blinds

That customers of Compass Blinds, a business stationed at Big Yellow Self Storage, experience a punctual service devoid of any unnecessary delays should come as little surprise given the previous career track of one of the company’s directors.

Prior to stopping at the idea of establishing a firm in the home furnishings sector, David Carter worked as an engineer for British Rail, where sticking to a tight timetable was central to running a successful operation.

The switch from rolling stock to roller and Roman blinds did not derail this approach to work and the venture quickly built momentum thanks to its reputation for reliability and efficiency – traits the expert fitter is delighted to have experienced since coupling with Big Yellow.

“The service is blooming marvellous,” said David, who runs Compass Blinds alongside his wife Lynn, while explaining how a move to a rural property with restricted access led him to seek an alternative storage solution to the family garage. “Big Yellow was recommended to me by a carpet fitter, so I went and chatted to their excellent salespeople and – although it meant an extra cost for the business – it made a lot of sense. The store is easy for couriers to access, there’s plenty of parking, trollies to help you move items and it’s all very clean and tidy.”

And for someone once charged with helping passengers and cargo get from A to B, David is clear as to the principal advantage he has gained since his arrival. 

“We receive a lot of packages from our suppliers and one of the big benefits of Big Yellow is that we don’t need to wait around for deliveries,” added the entrepreneurial engineer, whose product range extends to curtains, awnings and shutters. “The team at the store will accept deliveries, stack them up for me and contact me to let me know they have arrived. They will also flag if any of the boxes turn up damaged, which makes it quicker and easier to resolve any issues.”

Such a personal touch is hugely appreciated, according to David, who acknowledged that while the mechanics of Compass Blinds’ products are technically less taxing than trains, his own job requires a similar degree of customer care.

“I enjoy getting out and talking to people,” he continued, “and even though I’m not an interior designer, I always try to help guide customers to the products that will work best for them. The technology has also moved on and a lot of the stuff we do is now remote controlled, so you have to spend more time than you might think explaining to people how to use the buttons.”

Being on the receiving end of a similar first-class service, which in the case of Compass Blinds can see window coverings measured and fitted within two days, is why Big Yellow will not be featuring on David’s departure board any time soon.

“The staff at Big Yellow make the place – they will always go out of their way to help, and I can’t stress that enough,” he concluded. “The quality of the team sticks out.”

 For more information, visit compass-blinds.co.uk