Terms And Conditions

Click and collect

  • Items will only be held until the store closes 2 days after your order is made
  • Payment will be due upon collection at the store.
  • Payment can be made by credit or debit cards. We do not accept cash or personal cheques.
  • You will receive a confirmation email confirming the items you’ve requested, the total cost you will have to pay at the store upon collection, your order reference number, the store you have requested to collect them from and when they will be held until.
  • Upon arrival at the store, please make the staff aware of your name and Click and Collect confirmation number.
  • If there is any issue with stock levels or you require a large quantity of one particular product, the store may call you to confirm the order is correct and to discuss options as it may take longer to get the stock to the store.
  • Please ensure to turn up to your chosen store, during store opening hours, within the next 2 full days.
  • If we do not hear from you by the end of the 2nd working day, your items will no longer be guaranteed, however provided we have sufficient stock, you may still purchase the items if you arrive at the store after this period.

Home delivery

  • All orders received before midday Monday to Friday are despatched the same day and usually arrive within the next two working days. We try our very best to offer a next working day delivery service on all our orders received before midday Monday to Friday but this is not a guaranteed service.
  • We are unable to accept orders for delivery to the Scottish Highlands and Islands and Ireland. This includes the following postcode areas - AB37, AB38, AB44, AB45, AB53, AB56, CA18, CA27, TR21, TR25, BT, GY, HS, IM, JE, PO30 to PO41,TR21-TR24, LA15, LA23, PH17, FK17-21, IV1-1V39, IV52-54, IV63, KW1-KW14, PA21-PA40, PH19-PH26, PH30-PH41, PH49-PH50, HS1-HS9, IV40-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA38, PA41-PA49, PA60-PA78, PH22-PH44, ZE1-ZE3
  • For larger orders of multiple storage packs or over 50 individual boxes, longer delivery periods may be required. You will be contacted to confirm longer delivery times prior to despatch if this is necessary.
  • If no-one is available to accept the delivery, you will be notified to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date.
  • We accept no liability if delivery is not made due to you not being available.
  • If you wish the items to be left at a location in your absence, and you have a specific dry area in which they can be left, at either your premises or a neighbour’s, please ensure to complete this information in the special delivery requirements box on the Your Details page of the order prior to making your payment. All delivery information that you provide will be attached to your parcel for delivery by DPD.
  • Our packing materials are distributed by DPD. You will receive a confirmation email from them when your order is despatched. This will contain a tracking number should you wish to check the progress of your order. Alternatively, please contact our customer services team on 0800 783 4949 for further information, click here for opening hours.
  • Any missing items must be reported within 14 days of receiving your order. DPD's policy is only to investigate missing items up to two weeks after an order was delivered. So please get in touch with our Customer Services Team on 0800 783 4949 at the earliest opportunity to notify us if anything is missing.
  • Orders of multiple boxes and other items are sent from our distribution centre in boxes that are compatible with the DPD network. Due to size and weight constraints, all multi packs, with the exception of the Archive pack, are split into 2 smaller boxes.

Returns policy

  • If, within 30 days of receipt, you are not completely satisfied with the items you receive, please return unused, unopened and undamaged items to us and you will receive a full refund for the cost of the merchandise; the initial delivery charge is non refundable. You can either organise a courier of your choice to return the items to us or drop the items off at your nearest Big Yellow or Armadillo store. The cost of returning the items to us, must be covered by yourself in this instance.
  • If you receive damaged goods or the items you received were not the items ordered we shall refund the value of the goods, the delivery cost and arrange for the items to be returned to us at our cost. Please be available on the arranged date to return your items to our courier.
  • Your credit card will be credited within five working days of the merchandise being received back at our facility.
  • Please contact Customer Services on 0800 783 4949 to discuss any return requirements. Lines open 8am to 8pm Mondays to Fridays, 8am - 6pm Saturdays and 9am - 5pm Sundays.
  • If the items in question were purchased at a store and not online, provided the items are unused and undamaged, we will either exchange or refund the items as appropriate at the store where the purchase took place, upon the production of a valid receipt.