Cardboard Boxes & Packing Supplies

No, some products are too delicate or large to be delivered and can only be collected at a store. e.g. our plastic boxes. Please look out for the home delivery icon next to the product items.

The majority of our products can be delivered to a mainland UK address. Some restrictions and limitations apply. We are unable to accept orders for delivery to the Scottish Highlands and Islands and Ireland.

This includes the following postcode areas - AB37, AB38, AB44, AB45, AB53, AB56, CA18, CA27, TR21, TR25, BT, GY, HS, IM, JE, PO30-PO41,TR21-TR24, LA15, LA23, PH17, FK17-21, IV1-IV39, IV52-54, IV63, KW1-KW14, PA21-PA40, PH19-PH26, PH30-PH41, PH49-PH50, HS1-HS9, IV40-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA38, PA41-PA49, PA60-PA78, PH22-PH44, ZE1-ZE3

We use DPD to deliver our products which typically arrive within two working days. Deliveries are despatched around midday Monday to Friday, excluding Bank Holidays. Please ensure someone is in to accept your order.

You will receive a text and email from DPD confirming the parcel details. Once your order has left their depot you will receive a one hour delivery slot confirmation. Please contact DPD directly for any updates on your order.

All delivery times given by Big Yellow are estimates.

Orders of multiple boxes and other items are sent from our distribution centre in boxes that are compatible with the DPD network. Due to size and weight constraints, all multi packs, with the exception of the Archive pack, are split into 2 smaller boxes.

Click and collect allows you to reserve your items online and arrange to pay for and collect them at a store of your choice. We will hold the items for up to 48 hours. Just turn up to your chosen store with a copy of your order confirmation email or collection code, indicated on your email, and we’ll take a card payment in the store.

Some items are not suitable for home delivery but click and collect allows you to reserve anything we sell for collection at any one of our stores.

If you are not completely satisfied with the items you received, they weren’t what you expected or you no longer require them, as long as it is within 30 days of receipt and the items are unused and undamaged, we will refund the value of the items to the card used to purchase them initially.

You can either organise a courier of your choice to return the items to us or drop the items off at your nearest Big Yellow or Armadillo store. The cost of returning the items to us, must be covered by yourself in this instance.

If you have received damaged or faulty items, or they were not what you ordered we shall refund the delivery charge and value of the products and arrange for the items to be returned to us at our cost.

In all circumstances, please call our customer services team on 0800 783 4949 and discuss your needs before making any arrangements to return items to us.

All orders over £150 will be delivered free of charge. Any order less than this will incur a delivery charge relating to the size and weight of the products requested. The delivery amount is displayed in the trolley before you complete your purchase and will adjust as you add or remove items from your basket.

Items may be split into multiple bundles in order to reduce overall bundle size and weight and therefore limit the delivery costs incurred.