Customer Support
Customer Support
| Monday - Friday: | 8am - 8pm |
| Saturday: | 8am - 6pm |
| Sunday: | 9am - 5pm |
Please enter your details and your message to us and we will get back to you.
Postal address for Big Yellow and Armadillo
Big Yellow and Armadillo
Big Yellow Self Storage
1 The Deans
Bridge Road
Bagshot
Surrey
GU19 5AT
Or email customersupport@bigyellow.co.uk
Complaints must be submitted using our Complaints Process Form for a speedy response
Switchboard: 01276 470190
Feedback
We are committed to providing a high quality of service to all our customers.
We would be delighted to hear from you, be it to say well done to a store team or individual, or if you believe things have gone wrong.
Any praise for our team members will be fed back to them and their line managers.
If something has gone wrong please use our Customer Complaints Process. This will ensure any complaint is dealt with as quickly as possible. We will endeavour to respond to you within two working days of receiving your comments.
Prior to contacting us about your complaint please visit our Frequently Asked Questions as these may contain the answer to your concerns.
Complaints Process
We are committed to providing a high quality of service to all our customers. We hope you are pleased with the service you have received from us but if there is something you are not happy with, let us know so we can try and put it right.
If something has gone wrong please enter the details below. This will ensure any feedback is dealt with as quickly as possible. We will endeavour to respond to you within two working days of receiving your comments.
Prior to contacting us please visit our Frequently Asked Questions as these may contain the answer to your concerns (e.g. insurance or refunds).
Read our Customer Complaints Handling Policy should you wish to use alternative contact methods.
Head Office
Big Yellow and Armadillo
Big Yellow Self Storage
1 The Deans
Bridge Road
Bagshot
Surrey
GU19 5AT
Or email customersupport@bigyellow.co.uk
Complaints must be submitted using our Complaints Process Form for a speedy response
For accounts payable please email accountspayable@bigyellow.co.uk
Switchboard: 01276 470190
Heads of Department
Shauna Beavis
Financial Controller and Company Secretary
Anthony Chenery
Head of Marketing
Julie Fawcett
Head of Estates and Facilities
Stuart Grinnall
Head of IT, Digital Security and Telephony
Nigel Hartley
Construction Director
Cheryl Hathaway
Head of Human Resources
David Potter
Head of Acquisition
Rachael Wheeler
Head of CSR
Company Directors
The Company's Directors are located at offices in Bagshot, Surrey, and include:
| Nicholas Vetch | - | Executive Chairman |
| James Gibson | - | Chief Executive Officer |
| John Hunter | - | Chief Operating Officer |
| John Trotman | - | Chief Financial Officer |
To contact Nicholas, James, John H or John T please contact Daniela Masiero via email info@bigyellow.co.uk.
Emergency Contact
Customer Emergency Contact Number for Big Yellow and Armadillo Stores
In case of emergency at a Big Yellow store, please contact 0800 880 7316.
In case of emergency at an Armadillo store, please contact 0800 880 7599.
