We spoke to Rocky who was very pleasant and helpful. He explained how everything worked and showed us the storage space.
Helena
16 Oct 2019
We spoke to Rocky who was very pleasant and helpful. He explained how everything worked and showed us the storage space.
Very easy
The process was handled well from the first call to the moment the unit was handed over to me.
Very quick and easy. I had no problems putting in the enquiry.
I was first greeted by Nahm(butchering the spelling probably) in the North Acton branch, who was extremely friendly to me and provided me with all the necessary information. She even went as far as to write a detailed description of the different storages I was interested in and helped me to calculate the price. From this first encounter with the Big Yellow, I was sure that I won't be going to another storage facility.
I thought it was a bit intrusive to have a phone call immediately after just getting a quote.. it just felt like I was being dragged into a sale but the guy on the phone I think he was called rocky was really nice and handled it super easily (the issue was with the tactic not how the employee went about it)
I thought it was handled very professionally. Nam was helpful and very easy to work with.
Very easy
Booking so easy done by Rocky who was amazing and checking done by Shak who was so lovely. Thank you for a pleasant experience
I don’t have the words to thank enough Shak & his team for the brilliant customer services they offer