Customer reviews for Hull Self Storage

After making a reservation was called every day by a male member of staff. I had to change the move in date and this was handled by a lady who made the process really easy. I was then called again every day by the other member of staff. When I did not return a call for two days - despite there being 4 days left of my reservation - my reservation was cancelled. When I queried this I was told there was high demand and I should've called back to say I still needed it. Very poor customer service. Also think the insurance cost should be made available as part of check in online, not to find this out on moving day.

From first phone call to moving stuff in was made welcome

very good

very friendly and helpful staff team

I have now used A storage twice, in different towns, and have found the the most helpful, pleasant and Honest people I have felt with in a long time.

The team were really helpful

All ok but new system of signing contract could be improved.

It was really easy and easy to process everything

My overall experience has been excellent

I have dealt with both Michelle and Joe both of who have been excellent and are a credit to your company. Joe especially, was very helpful