Kingston Branch is brand new, well maintained & clean. Staff are very pleasant & helpful. Security level is excellent & I feel that my storage unit is very safe. Proceedures are all very straightforward & access level is excellent (evenings & weekends especially). Based on my experience with the Kingston branch of Big Yellow I would recommend to anyone.
Excellent storage facilities, secure with friendly staff on hand to assist. Loads of parking and lots of trolleys to help you move into the store. Very close to home and handy opening hours.
The Staff are really friendly and helpfull, I would definatly reccomend to a friend.
I work overseas and my time in UK is limited. I recently tried to access the Kingston Depot after closing, around 1015 pm and my access code was rejected. Frustrating to say the least and I thought that my access code would give me wider access availability.
I am writing this review because I remember well how impressed I was with the service at Big Yellow. The staff, particularly, were friendly, knowledgeable, helpful and everything you would want. Everything worked efficiently and, although it was quite expensive, I thought it was worth it. I don't know why I was surprised at this excellent level of service - maybe because you don't expect it usually.
staff we friendly and helpful and were used their own experience to relate to our reuirements. very clean and easily accessable with some flexible times available if needed.
Used this service to store our daughter's stuff over one summer's vacation while she attended university. Excellent service, staff and so easy to use. Would use Big Yellow again if we needed to.
helpful staff, easy procedure, easy location of space ie lift available, long openning hours
Friendly staff but customer toilets could have been cleaned once in awhile. Other wise great.
Staff very helpful, facility well equipped with various sized trollies that are 'up to the job', and pallet trucks. Light in the individual store rooms would be useful, and out of hours, some warning of the imminant end of the timed general lighting would be an improvemrnt, as would more sensors to turn them on again. The option of shelving in the unit would have been useful. All in all, well priced and simply what was required.