Customer reviews for New Cross Self Storage

Really great. However would benefit from extended opening as standard.

The customer service offered by the New Cross Branch was second to none. The service was incredibly easy to use and I would happily recommend it to all my friends.

From the initial telephone contact to actually using the storage facilities the staff at the New Cross branch were helpful, informative and professional. Their instructions on how to use the facility and operate the security features were clear and concise. Their advice on size of room required was spot on and their manner friendly yet professional.

The New Cross facility opened recently (February 2012, I believe) and seems modern, clean, and well-equipped with security features. Edward, who manages the place, was great - efficient and extremely helpful. If pushed to find a negative, I suppose slightly longer standard access hours would be welcome - 6pm during the week just isn't late enough and 8pm would be more reasonable (although extended access is available for a fee). Overall, though, putting stuff into storage here has been a surprisingly pleasant experience.

The people at the New Cross facility, particularly Ed, have made what is quite a stressful time, so much easier. At each stage through the process, they have gone above and beyond what would normally be expected. I would even say that this is the best level of customer service I have experienced anywhere!

kat was so helpful and friendly .she make you feel very stress free.the store was nice and clean.