Customer reviews for North Kensington Self Storage

Richie was great! Customer service on arrival 10/10

Really seamless experience moving my stuff in, the staff was also very helpful - Richie especially was really kind when I needed to check out different rooms and walked me in through the whole process :)) really made the experience so much less stressful!! When I needed help later, Joseph also went out of his way to accommodate me. I appreciate both of their help so much!!

Ritchie and Joe gave exceptional customer service

Richie was super helpful, helped me assess what storage unit size was right without unnecessarily upselling me. Whole process felt a lot less stressful than I thought it would be.

Thank you for your really exceptional service. Richie and Ash went above and beyond to offer me solutions and help me arrange a complex set of storage requirements. A storage service with proper customer service - a miracle!

I had an amazing first experience with Big Yellow Self Storage! I’d never used a storage service before and made my reservation around midnight the night before (super last minute) but everything went so smoothly thanks to Richie. He was incredibly helpful, kind, and patient, walking me through every single step and making sure I understood how it all worked. It honestly made what I thought would be a stressful process feel effortless. Can’t recommend Big Yellow (and Richie!) enough for their top-notch service and friendly support. Thank you for making my first storage experience such a positive one!

Richard; excellent service! Very calm and attentive throughout the entire service. Thank you :)

Great experience at Big Yellow Storage thanks to Ash and Richie. They were professional, efficient, and made everything straightforward. No hassle, just clear explanations and quick setup. Really appreciated how easy they made the whole process.

Very smooth experience, shout out to Richie and Ash for making the process completely seamless!

As a charity distributing hundreds of meals and non-foods each week, secure and reliable storage is absolutely essential to our operations. We’ve used a couple of Big Yellow locations in the past, but this particular branch has truly stood out. From the very beginning, the customer service has been exceptional. The team are professional, welcoming, and genuinely supportive of our work in the community. They took the time to understand our needs and ensured we had the right unit at a great rate, which makes a real difference to a charity organisation like ours. The location is ideal — easily accessible for our team and volunteers — and the security gives us complete peace of mind. Knowing that our stock, equipment, and supplies are stored in a clean, well-managed, and highly secure facility allows us to focus on what matters most: supporting vulnerable individuals and families. We are incredibly grateful for the continued support and would highly recommend this Big Yellow branch to any organisation or business looking for excellent rates, outstanding customer service, and top-level security. Thank you for being such a valued partner in our work.