Customer reviews for Oxford Self Storage

Great value, great customer service.

Such a pleasant experience from start to finish! Started by speaking with Shane on the phone - he answered all my questions, explained the initial payment and potential for pro rata refund if I didn't use the whole booking, and gave me a range of options to suit my budget. When I went in to finalise my booking, Mark and Darren were really kind and professional - I was given a cup of tea, shown the room I'd booked to make sure it was right, and taken through the whole process. When I mentioned that I wouldn't be moving in until the next day, they immediately moved the contract to give me maximum flexibility. Everything you need is onsite, and they even set up your lock for you. Late access is reasonably priced. I highly recommend this service!

I never thought I'd write a glowing review of a self storage, but I genuinely had such a great experience. Staff were incredibly helpful, friendly, and professional. The facility is clean and spacious and everything in good working order. Smooth check in process too. Highly, highly recommend.

Great experiencing storing for the past few years. Everyone has always been so helpful and kind. Would absolutely recommend

Good service 👌

We had to book the unit as an emergency at the end of the day. The help we received was exemplary. The following day we were guided through the paperwork and offered every kind of assistance. I would highly recommend using this storage facility.

Absolutely outstanding service from Big Yellow Storage Oxford! 🌟 I run a professional landscaping and garden design business, and reliable storage is essential for keeping our tools, materials, and documents secure and accessible. Big Yellow has been nothing short of exceptional from day one. From the moment you walk through the doors, the staff treat you with genuine professionalism and care. 👏 They take the time to understand your business needs and recommend the perfect unit size — no upselling, no pressure, just honest advice. The sign-up process is seamless and efficient, and they explain everything clearly so you know exactly what you’re paying for. The facility itself is immaculate. ✨ It’s spotless, well lit, and feels completely secure with 24-hour CCTV, coded gate access, and individual alarms on each unit. I’ve stored expensive tools, specialist materials, and business documents there for months without a single concern. Every time I visit, it’s exactly as I left it — clean, dry, and safe. Access is straightforward and flexible. 🚚 Loading bays are well designed, trolleys and pallet trucks are always available, and parking is never an issue. For a busy tradesman, that convenience makes a huge difference. The team in Oxford deserve real credit — friendly, responsive, and genuinely interested in helping local businesses. 💪 They go the extra mile, whether it’s helping with deliveries, sorting out access issues, or offering advice on insurance and unit upgrades. Prices are fair and transparent, and the quality of service easily justifies the cost. Having dealt with several storage providers over the years, I can confidently say that Big Yellow Oxford sets the benchmark for professionalism, security, and customer service. If you run a small business and need a reliable, clean, and secure space to operate from or store stock and tools, look no further. 🏆 Thank you to the entire Big Yellow Oxford team — you make running my business easier every single day!

Excellent customer service, very professional. Thank you so much to James & Shane!

Amazing experience, amazing team

Very easy process with a great team. mark was really helpful