In this day and age we have such low expectations of customer service providers, I was astounded to find a company who were not only very efficient and effective but also incredibly helpful. It made such a difference to a difficult transit in my life I can't thank the staff enough for their help and smiles.
I've used Big Yellow's in Leeds and now in Sheffield having moved recently. Both have provided me with 24hrs access which is essential to my business at a reasonable cost. The stores are always clean and presentable with outstanding levels of security that gives you a feeling of confidence. What really makes the company though, is the staff. Without exception, every member of the Big Yellow team I have ever dealt with has been polite and friendly, and have really gone out of their way to make everything as easy as possible. Having had bad experiences with other storage companies in the past, I now wouldn't trust my business to anyone else. Ha ha, you couldn't buy a review like that! -Discount please!
What would we have done without Big Yellow. 5 beds into 3 beds for 6 months does not go without an extra room down the road. Not enough wardrobe space - put up a hanging rail in Big Yellow. Kids can't quite chuck away all their stuff - pile it in the corner at Big Yellow. Those pictures might look nice in the new house - wrap them up and put them on top of the boxes - easy
Easy Access at all hours. Handy trolleys available to move your belongongs.
I was very surprised at the overall appearance of the store, I've been in worse hospitals. The staff were very professional and helpful although the paperwork routine was rather tedious. I would recommend Big Yellow to anyone.
Used the Big Yellow Storage whilst house renovations were going on. Stuff was safe, clean and easily accessible during that time. Was only a bit of a pain to have to go across Sheffield to get to it in Hillsborough, though now the Queens Road store is open, it will be much easier next time.
The service at Sheffield Hillsborough Big Yellow was fabulous. The staff were understanding of my circumstances and worked me out a deal to best suit my needs. Every time the staff were really friendly and were very accomodating when I needed to change the size of my unit. I was more than happy with the service I recieved and have already recommended Big Yellow to friends and family.
I felt good to know that my items were in a safe and secure place by using Big Yellow. However, when it came to getting my items the road to the store was going to be blocked and this wasn't communicated to me which caused problems.
Anyone who wants to store in a clean dry environment,look no further. This storage depot is the one you need,the friendly staff are the most helpful I have come across & I have used a few storage depots over the years. 1st class. R Taylor
I would thoroughly recommend Big Yellow storage. Everything about the service provided was excellent throughout. It helped to make moving house that little bit easier and less stressful.