For the period of time that I used Big Yellow I was pleased with the overall service, however, the access times are ridiculous. Most of what I need to do has to fit around work. This means that I require access to my property 24 hours a day. Most importantly I need access on a Sunday afternoon so I can get a weekends work in. On the basis of very poor access times I would not use Big Yellow again.
Ifound the sevice first class very helpfull staff the place was very clean and well maintained I would be happy to recomend them to anyone and will be useing them again soon myself I can't see any room for any improvement
No real problems with the store, access, staff etc. but I and everybody else I know are paid monthly. Budgeting for one or two payments per month on dates which change every month is -*VERY*- difficult. This led to extra stress which as we were between moving homes was something I could have done without. Every other direct debit or standing order I have ever had has been monthly, quarterly or annual, not every four weeks. So please could you change to monthly billing or at least give the option of doing so.