From ease of using the website through to the professionalism and high level of customer service the in-house staff provide, just excellent. We haven't been disappointed, and are reassured about the safety of our possessions. Ours is only a short term let but I wouldn't hesitate to use Big Yellow again.
I have to say I am very happy with my Big Yellow experience. The staff have been most helpful and welcoming. They were very accommodating with my changing moving schedule and I am very happy with price and facilities. No damp, smelly units here!
Got to BigYellow not really knowing much about storage units. The staff were extremely helpful, kind and courteous. Explained the concept and the facilities in detail. Walked me through the units and allowed me to choose which one I wanted. The facilities themselves are excellent. Couldn't ask for more.
Very handy and easy to use although the stockport branch address and postcode couldn't be recognised by my Tomtom (apparently too new and a common problem). Staff were very friendly and couldn't do enough for you. Would recommend you don't go too early in the day as mornings its full of catalogue distributors and the entry aisles are quite congested (why don't they design them with a back area for when there is a busy period?). Would definitely recommend it to people!
From the moment I walked in the Staff were friendly, professional and helpful, it was the first time I've ever used a storage company and they couldn't have been more helpful to me! Great location just off the M60 with 24 hour Access to my stuff! I can't complain.
In brief, my wife and I had spent a very long day, return tripping from Manchester area to Southampton to 'Big Yellow Stockport' to store a transit-load of my recently deceased father's furniture. We were not lucky with the traffic en route and so we'd phoned ahead - updating several times. Each time, the voice on the end of the line was calm, respectful and understanding of the truth of our ongoing effort to reach them by the close of Reception (by 5pm) and assured us that he could hang on. As it transpired we arrived about 6pm and the voice-on-the-phone turned out to be "Kevin" who was still calm and smiling and understanding. he showed us around, without rushing, and generally delivered a level of service that you just don't get anymore ... until now. Impressive facility all round (and extra special thanks to Kev' for being there).
Well we did our homework and these won hands down. Firstly the staff at Stockport were very helpful, understanding and thorough. We discussed all our needs and they were met. This purpose built building is clean, safe and very secure. it's bright and there are camera's everywhere so not like some old converted mills. We had a Large amount of stuff to move and the use of the equipment here makes the stress just disappear. It was really easy to get our stuff from the car on to the large trolly then up in the really smooth lift, then to our unit. They even have a radio on whilst your on the premises. A Massive thank you to Kev, Ben and Nicola, you really have exceeded our expectations. We are delighted.
This is a new development and is ideally situated next to the motorway so access to it is easy; it is clean and tidy and I was impressed with the security arrangements.
nothing was too much trouble they were really helpful and made everything easy from paperwork to the storing. they explained everyting in detail and showed us round the building. very efficient staff. we were even given coffee and biscuits.
Excellent helpful staff, patient when selecting the right size of unit. Not pushy explained everything clearly - very good