Great experience from booking online to check in. Staff is very friendly and Declan was very helpful when coming in on the first day showing me around and answering all my questions. I thought it would be much more complicated but I was pleasantly surprised, better than expected.
Declan was great; check in was smooth and delightful
Great service from Declan
Came in today to purchase boxes and find out the process of booking storage. Can I just say, I have never experienced customer service quite like what big yellow have to offer. From the second I arrived, I was treated with respect and kindness. The knowledge your staff have is top notch. No question I asked felt like a stupid question to your team. When my house move happens, I will 100% be using your tolworth branch. Well done big yellow.
Fantastic customer service from the guys at the Tolworth branch especially from Tina and Declan. Star service
I had a great experience here, easy to use and really helpful staff, especially Judith! I would highly recommend to use for them for storage.
Tina was very helpful. Thank you so much
I cannot praise the customer service at Big Yellow Self Storage Tolworth enough. Judith was absolutely fantastic — friendly, professional, and genuinely helpful from start to finish. She took the time to explain everything clearly, made sure I chose the right unit for my needs, and went above and beyond to make the whole process stress-free. It really felt like nothing was too much trouble. If you want excellent storage facilities and top-notch service, this is the place to go.
Got a little lost so receptionist was really helpful helping me to find the place. Easy to get to once you know, easy access. Really lovely and put my mind at ease and made the whole process a lot easier
Tina was super helpful at Tolworth Big Yellow! Great service, making it so easy to find the perfect size storage and get formalities sorted in no time!