I spoke with a very friendly lady on the phone about the initial booking and she made me very comfortable about flexibility on dates and size of Room etc. Everyone I spoke to on the phone was friendly. When we checked in the guy was also friendly and helped us with a padlock issue, replacing our one without any issue and without being asked to do so. Super simple, safe, clean and comfortable place to be.
Everything was straightforward
Very professional
Brillant, very friendly service. Offered flexibility in my booking.
I (Lorain) was ringing on behalf of an elderly lady (79) whom I was assisting (Carol). My initial call was dealt with very professionally and very empathetically with the situation Carol found herself in. The operator, whose name I forget, went above and beyond to keep the price down and was exceptional. Thank you! We found the whole experience exceptional from beginning to end. Ben was also very helpful when we arrived at Beckenham. We were impressed!
All is very straightforward and staff are calm and knowledgable. Did not feel pressured in anyway and and all guidance given was helpful. Would of liked the overall cost to be a little less after the eight week intro price as £50 per week is only half what it would be to have continued renting the house that the furniture was in before.
Service was spot on lads at Elmers end are really helpful
the whole thing was handled very well by Andy who personally I did not know but I do know Big Yellow from previous storage .....
Great customer service. Friendly courteous staff.
I cannot fault the service and staff at Big Yellow.