Excellent customer service
Robert
13 Nov 2016
Excellent customer service
Kendell was kind and made me a cup of tea, advised me on correct storage, made me a happy customer. He was genuine and honest.
Lewis and his team at the Bristol Days Road site are fantastic. I had a positive cheerful sounding Louise when I made the reservation over the phone. Justin took care of everything with my check in when I arrive. Another positive happy member of staff. All the staff were pleasant and really helpful.
Told that other competitors are just as secure but much cheaper. Bought A 25ft room for 4 weeks.
I was booked in by Lisa. Very helpful & courteous service
very good customer service.
Customer service was absolutely fantastic. (I was dealt with by Lisa) Everything was explained fully, and the whole process gave a good general feeling that my stuff is secure and safe.
Lisa was very helpful.
Lisa was very nice to me and helped me even when I was in difficulty.
Kendal and Lisa made a very stressful moment/day for me very relaxing. The pressure I was under became no pressure in the end. The experience was phenomenal and I would recommend my family and friends to big yellow. Awesome team! Thank you Big Yellow!