I feel that big Yellow has a good quality product, but needs to explain more clearly the out of hours access, although that is in the hand book, but should be flagged up by reception. They are polite and helpful, but I found the lifts a little slow. The one thing I have suggested they address is there is no brake on the trolley's. This can make it difficult if you are loading heavier items to keep the trolley still. Otherwise I would recommend them highly.
Greg Windows
20 Jul 2010