I was disappointed when I enquired about taking storage and then take it only to be told I had to pay for the first 8 weeks up front without being told this in the first place
The whole experience was so easy and the storage spaces were clean, safe and easy to access. Staff were all really helpful and friendly and the half price storage offer made it really good value for money.
Everyone at Bristol was so helpful and professional. It was a pleasure to deal with people who are such a great ambassador for the company.
Overall, an easy and friendly way to get space for those things that won't fit in the new house (yet). The staff member who arranged things (Hollie) was extremely helpful and knowledgable and, even though I changed my mind and opted for a larger room, she wasn't fazed at all. We would definetely use Big Yellow again.
The whole setup procedure was really simple. Everything was explained clearly and there was no hard sell of things I didn't want.
Having never used storage facilities before, I was pleasantly supprised by the standard of the facility and helpful staff that made it really easy. The unlimited access during opening times that you manage yourself is great.
The service offered was really good. It was easy to access and the staff friendly and helpful.
Staff were very friendly and helpful. Facilities are good but the location isn't brilliant, you need to know your way around Bristol to find this place.
First time user of storage, and at very short notice - the staff at Bristol Central were so helpful and friendly. The advised on size of room and best deals available and got it perfect for my needs. they also recommended a reliable removals firm to move belonging in at very short notice, who turned out to be excellent (I am using same firm to move out of storage). I cannot recommend BYSS enough - if you need to store these are the people!! I am difficult to please - ask those who work for and with me! - so for me to give this amount of stars is unprecedented but deserve them all
This was my first time using storage of any kind and I initally found it difficult to choose the size of room I needed. The online booking form didn't help much so I went down in person and not only got a good deal, but was able to see the rooms for myself and ask loads of questions - the staff at Bristol Central were very helpful and even stayed late to allow me to move the last of my stuff in. I was dissapointed to see that there's an affiliate scheme with a local van company for reduced rates, after I hired my van. This wasn't clear on the website at all and wasn't pointed out to me in person. Overall, the customer service was great. Price was fair, and I was very happy with security and access. The website wasn't clear enough and the quotes I got didn't match the price I ended up with but apart from that.. happy customer!