I am new to self storage and what a great experience, Hayley made everything so easy. She was friendly had all the answers and turned it into a great experience. The accommodation is clean dry and I am confident that my property will stay in good order and secure.
helpful staff, impressed how quick it took to sort out. very easy to use.
Great staff, very helpful and friendly, whole service straight forward and quick
Overall the location is great, clean and well organised. I was slightly annoyed after checking in online that it still took half an hour to check in on site, and most of what I completed online was a waste of time. Also annoyed about the hidden pricing structure. When I was presented with the invoice there were lots of additional ad-ons not listed clearly at the time of booking.
As I first time user I found the staff very helpful when it came to estimating the size of the storage space that I needed even changing the size on the day.
Freindly efficient staff in a nicely relaxed atmosphere; very helpful on moving day! The online check-in is a great way to cut time spent on form filling on arrival. Thanks for the pen too!
I decided to move my business stock from a less than secure garage to something better on Saturday morning. After a couple of on-line quotes, Hayley the manager phoned me, I visited the storage, chose my unit and was unpacking boxed three hours later - highly efficient and pleasant. The out of hours access is vital for small businesses; I can get to my stock effectively whenever I want, and feel safe doing so. Big Yellow Storage is a Big Winner in my opinion
the staff were very helpful and i would definately use it again
Storage simplicity. The Chelmsford branch staff are superly effiicent and friendly with nothing too much trouble. Site itself is ideally located with plenty of room , clean and secure. Discount scheme makes it very competitive indeed.
It's good to know that my stuff will be safe and dry while in storage with Big Yellow.