The employee (Terry) at the Cheltenham store that checked us in went out of his way to help above and beyond his call of duty and expected nothing in return. Some of the best customer service I've ever experienced.
We had really great customer service, staff were incredibly helpful and made the check in process really straight forward. It is really convenient to be able to come and go as we please
The price that was agreed was a bit factor. The staff we dealt with were very helpful and understanding.
Staff were polite, friendly and informative when they contacted me. On arrival at the depot Terry completed the check in process professionally and made me feel at ease.
Professional, friendly, knowledgeable and courteous staff. Excellent facilities
From my first telephone call to the Cheltenham site, right through to my visit yesterday and placing my items in storage I was very impressed with the level of support, service and understanding shown to me. Terry was fabulous and helped me sort out my storage easily and has helped take pressure off me at a difficult time in my life.
This is the third time that I have used Big Yellow. I have never had a problem. Easy to check-in, easy to check-out. A very friendly and competent assistant manager (Terry). The extended hours option is a God-send. Easy, easy, easy.
The staff were very helpful and it was set up very quickly.
Excellent customer service and communication. Staff really helpful and proactive.
Was given good advice by Terry and Gareth and shown around to select an appropriate space for our requirements