Attended today and Jeff was absolutely amazing, made me feel very at ease and informed especially since I had never used storage before. Could not have gone more smoother and very happy with experience and will continue to use big yellow self storage in Chester in the future!
Xsara was lush and very helpful! Always had a good experience with Big Yellow :)
Great service given by Emma! Very straight forward process and all questions answered. 😊
Great team and so helpful
Very easy to move in and out so saved us a lot of trouble. The staff where always friendly and happy to help.
Very Friendly staff, easy to access
Absolutely brilliant service! Jeff made the process of signing up and moving in easy, efficient and very pleasant. Emma made me a lovely coffee too!! Highly recommended!!
Very helpful from the start, nothing was too much trouble, also helped to source man and Van services who were great Cole Delivery , will definitely be using your facilities again in the near future thanks guys
I’ve used this storage facility since June 2024 and I’m vacating my room this week. Throughout my time there have been a few issues (no light in the room, issues with making a payment through the website) all of which were resolved by the friendly staff on the reception and in the head office. Communication following the light issue was poor, but the store confirmed this was due to staff changes which I sympathise with. Recently I attended the store as my sister was setting up an account and we were helped by Xsara who was wonderful. Really helpful and knowledgeable. I was really pleased to see there was now an app customers could use instead of having to type in your code everytime you arrive. The team always do their best to get you the best prices on storage, I’d use them again in the future if I needed to store anything!
Just wanted to say a big thanks to the staff at big yellow storage in chester, our rental is coming to end and we'll be sad to go. Everyone has been so friendly and couldn't have been more helpful. Big shout out to Xsara especially who has been on hand for all ( and there's been a lot!!) of our queries.