Josh was great. Setup was trivial and beautifully guided from pre arrival to arrival.
Wannaku
8 Jun 2017
Josh was great. Setup was trivial and beautifully guided from pre arrival to arrival.
Easy set up. Staff were friendly and helpful. The only downside for me was the deposit and insurance cost came as a slight surprise although I'm sure if I had asked then I would have been told beforehand.
Your staff Josh who works at Brentford TW8 9FX branch provided me a very friendly, supportive and thoughtful service, I compared with other storage facilities but I decided to have the Big Yellow because of his fantastic service.
Fantastic service from Josh. He was very helpful!
Proffesional
I had booked by phone one week in advance , I did online check in , I called and got my room number and still had to stand for 25 mins waiting to get access to my room . The guy who checked me on was a gentleman but his colleague was ignorant and not customer focused.
Very helpful stuff on the day and extremely keen to help and make the best deal for me (Joshua)
Gareth Smith was an excellent member of your team who made the check in process very seamless.
I did not have to wait a lot. It was very straight forward to get everything done. Until now, I have had a positive experience.
Very friendly and professional staff ready to help and assist. I had the pleasure to deal with Sim who made the experience more positive and had great approach. Would definitely recommend.