Guidance and communication, explanation of the service and its terms and conditions were clear
Yasmin Ahmed N
20 Sep 2023
Guidance and communication, explanation of the service and its terms and conditions were clear
Quick and informative. Sam was able to answer all queries we had in detail.
Customer service from Sam was exceptional.
Well organised all round Helpful staff Very impressed
The communication as well as customer on boarding. I was very impressed with Sam on the day of arrival. She was very helpful and provided plenty support to ensure the 1st day at storage goes smooth.
Clarity of information and ease of finalising registration on site.
Front of house really helpful. Great knowledge on the set up for new customers. Very welcoming
I am blown away by your customer service. Abdul and Sam in Dagenham are absolutely amazing. They gave me a full and clear overview of the service, going out of their way to show the options, and lovely to chat to as well. You are both a credit to your organisation - and, judging by the charitable round-up, you represent the culture of Big Yellow as a whole. Well done and thank you Sam, Abdul and Big Yellow! I will be a long term customer.
I am very appreciated towards your staff as they are so helpful and they explain everything nicely and clearly. And your service is also so good.
effortless process from start to finish Great service from Sam