Easy and effective sytem with very friendly staff
Abdirahman
19 Oct 2017
Easy and effective sytem with very friendly staff
First Stephen in Nottingham was fabulous and he was really helpful with some really useful ideas. Then there was Henry in Dagenham! I have to warn you am about to heap some praise on this guy. Thoughtful, caring and innovative his customer service skills are stratospheric, actually, they're out of this world. It would seem Big Yellow is a world leader in how it's staff interacts with the public - and not just because we are paying customers. Thanks Stephen, massive thanks Henry - well done BIG YELLOW!
Good flexibility with dates, good prices, good customer service. Extended access
Henry was extremely helpful and available. He explained to us how things work and after that everything seems so simple. He advised us on the size of the box, which is allowed us to pay less. Very happy!!!
Rang on the day when I really needed help with storage and was sorted out straight away service was outstanding thank you and the young lady at the reception in Dagenham branch was brilliant so so helpful thank you so much
From making the reservation online to moving into storage all went well. Customer service agents at the desk on move in day was extremely helpful.
The lady who checked us in was amazing
The gentleman Henry was very welcoming & explained every detail thoroughly. He made sure that I understood what I was paying for & why is it was that amount. He also walked me to my room & asked if I needed any more assistantace
Henry was very friendly and helpful could answer all my questions was very good as I booked the wrong date and change my booking so I could use Monday
Great customer service from Henry at Dagenham branch