Tracey has been superb in the initial rental and ongoing support. The facility is perfect for what we need, great access options and only paying for what we need. Highly recommended.
Tracey at Edinburgh big yellow @bankhead road, was super helpful and very friendly. The computer was a bit slow but the staff can’t be held accountable for that. Told us about the app which will be very helpful . All very painless and efficient.
Gill was really helpful and also cheerie. Everything explained clearly and great atmosphere.
Gill was fantastic. Really good to work.
Tracy, amazing customer services
When moving valuables into storage, you can be assured it’s never the first choice. Often a stressful period of life that needs to be handled in a cool and efficient manner. The Big Yellow Self Storage Company maybe that oasis we all need. The wide lanes with smooth floors allow heavy loads to glide. It’s like a bowling alley. Whatever your level of fitness, you are using minimal effort to transport your possessions. Rooms are clean and security is superb whilst retaining an air of efficiency and calmness that makes you confident you chose the right place. Jill and Mark are an asset to this company. They just make things happen. You can sense they adapt their approach to understand the customers needs. They make things special. They got me a third floor lock up but listen that lift is something special it glides on a pillow of air. I’m going to summarise by saying that whoever designed this storage facility has made something unique. You want to store here. Cuttothechase
Had a great experience. Gill gave top notch customer service, making it a very easy and smooth process. Also offered me tea/coffee while I waited. Thanks!
We turned up without an appointment today and were helped by Tracy, she set us up with a 50 sq ft container and walked us through the process, then took us up to our storage area. Big yellow seems organised and the storage area is clean and secure. Tracy was so helpful and really a delight to deal with.
Arranged storage at Big Yellow in Edinburgh today. Tracy was fantastic and a joy to deal with. Set it up for us on the spot and was able to get two loads in on the same day. Brilliant.
Excellent Customer Service