We went into the store and was greeted by Lakeem who was so helpful, professional and made the entire experience stress free. He is a tremendous asset to this company and we are so thankful to him for helping us.
Very polite, very informative, excellent communication skills. I felt relax and assured
Gary was great! Thank you for all your help!
Stephanie was extremely helpful and welcoming. Gary was also though I interacted less with him. She explained everything really well. She also offered me last minute late entry for the following day Which was really helpful.
Wonderful staff and service both on the phone and at the venue. Everyone was super helpful and it was a very smooth and efficient process to getting the space set up. Couldn’t be happier. Thanks all! 💐
I was moving out of my old house and used this storage unit to store my stuff securely
Really friendly costumer service and amazing cups of tea!
10/10 service, Stephanie was super helpful, went above and beyond
Amazing staff and service. Moving is a stressful time for anyone. Big yellow staff have been exceptional in particular Stephanie and Lakeem who showed empathy and care whilst giving me the time to answer all my questions. From the initial call asking for a quote Stephanie held my hand throughout the process. Comparing quotes with other storage companies to ensure i got the best price. She also gave me recommended referrals to removals companies so they called me within a day with quotes. All of this removed the stress and legwork during a very difficulf time. On the removal day Lakeem took the time to explain everything whilst getting all the paperwork sorted and was just lovely during a time where i was emotional and overwhelmed. This level of humanity is rare. They are gems to the company and i hope they get recognised for exceptional customer service. Thank you big yellow i would highly recommend this branch in particular for storage.
Amazing! All the staff were amazing, cant thank them enough for making my experience hiring a storage unit easy.