Customer reviews for Edmonton Self Storage

I was moving out of my old house and used this storage unit to store my stuff securely

Really friendly costumer service and amazing cups of tea!

10/10 service, Stephanie was super helpful, went above and beyond

Amazing staff and service. Moving is a stressful time for anyone. Big yellow staff have been exceptional in particular Stephanie and Lakeem who showed empathy and care whilst giving me the time to answer all my questions. From the initial call asking for a quote Stephanie held my hand throughout the process. Comparing quotes with other storage companies to ensure i got the best price. She also gave me recommended referrals to removals companies so they called me within a day with quotes. All of this removed the stress and legwork during a very difficulf time. On the removal day Lakeem took the time to explain everything whilst getting all the paperwork sorted and was just lovely during a time where i was emotional and overwhelmed. This level of humanity is rare. They are gems to the company and i hope they get recognised for exceptional customer service. Thank you big yellow i would highly recommend this branch in particular for storage.

Friendly, helpful staff

Amazing! All the staff were amazing, cant thank them enough for making my experience hiring a storage unit easy.

Mercy and Nakeem we’re absolutely helpful!

Great space nice and clean good parking spot, receptionist very lovely, Mercy was super helpful with setting everything up

Brilliant easy process and straight forward to understand

We had an excellent experience at the Big Yellow Storage in Edmonton thanks to Lakeem. His customer service was absolutely outstanding , friendly, supportive, and genuinely focused on helping me find the right solution. He was super helpful and incredibly efficient, making the whole process of renting storage space simple and completely seamless. It’s refreshing to receive such professional and personable service. Thank you, Lakeem, for making everything so easy! Highly recommended.