Friendly and efficient. The staff were happy to answer questions and explained how it worked clearly. Left feeling that our belongings were secure and would be looked after.
On arrival I was greeted very pleasantly by a member of your staff called Esh. With this being my first time moving house in London and also using storage space Esh took me through each stage thoroughly, with attentive engagement and a great sense of humour. This made my experience very relaxed and helped me understand in detail how everything works and what I should do if I need any assistance. He dealt with me unloading a lot of information on to him very well about the move, he provided a great service and was a really friendly person to be greeted by on arrival. The experience was made very personal and I would recommend Big Yellow to someone because of the; ease of use, value for money, great customer service and safety / conditions of the building. I found that having 50% off my first 8 weeks and being able to pay in '8 week split' was a major relief as I would not of been able to afford / use the storage space otherwise. I also think that the safety and security of the building and the space is great, it has put me at ease knowing my stuff will be safe and well maintained in good conditions. Thank you to Esh and Big Yellow for helping me with my move yesterday.
First time using a temporary storage facility. Everything was straightforward and explained in detail from security, accessing storage, insurance and overall costs.
I was greeted with a warm welcome. He said he’s name is Ash. He showed me the room size and I said the 100sq ft is ideal for me.
Very satisfied with the ease of use and security aspect
Darren the store manager was an absolute star. He made the whole process simple from start to finish. He was incredibly professional and a credit to your company.
Great customer service Darren was very helpful
Quick and efficient sign in and helpful staff. Easy to understand and overall a pleasant experience. Thanks!
Darren was extremely helpful and polite and took the time to explain everything to us. Excellent customer service.
It was a straightforward process which was explained well.