I have nothing but good things to say about the service I have received here. Erin is friendly and great to deal with. Highly recommend this location over any other storage in the area because of the personalised experience.
Great experience on moving a lot of stuff in! A special mention for Lola and Patrick who were incredibly helpful and patient with all my questions.
Ian was super helpful getting my yellow storage room set up. I’d not done this process before but he explained everything really clearly!
Lola was very helpful and I rang so many times before coming in, and I was greeted with a very friendly calm atmosphere! Ian sat and completed my paperwork with me which was very efficient. Patrick made me a lovely cuppa tea too! Everyone was very efficient and organised, calm and got my three cars worth of things moved into my unit within an hour.
The staff were friendly and professional, and I was set up in my storage room in less time than I expected. The technical aspects of registration, configuration, and usage were excellent -- both the website and the app are modern and have good UX. The facility's location is also perfect for me. All around, I'm a very happy customer so far!
Patrick and Ian are consistently helpful. Couldn’t ask for better service
Erin was very systematic and organized in explaining things for us. It was easy to go process for us. Thank you Erin!
It was a bliss to meet Erin as she has been welcoming and amazing with her prefesstional guidence and made our storage move hassel free.
Highly recommended! Great customer service from Patrick, always beyond customer expectation keep it up thank you
Great service from Patrick and Lola at Guildford today- have used Big Yellow Guildford for a year and a half now and never had any issues. Next time I need to store stuff will definitely be back