The staff is kind.
Maria Cristina
20 Feb 2024
The staff is kind.
Very informative and perfect check in.
Wonderful customer service. Josh and his frmale colleague explained to me everything in a calm and professional way as this was my first time I use your service.
Very easy
Prices are very affordable Lots of different sized rooms Plenty of big yellow across London Staff are helpful and polite, enjoyable to interact with
Detail predominately with Jackie throughout the experience at the Acton branch. She was fantastic - kept in contact throughout the week but wasn’t overbearing. Made the check-in process seamless and clear and was personable and enjoyable to deal with.
Jacky was very well presented and knowledgeable. Would definitely recommend!
Jacky was knowledgeable, really friendly and easy going which all combined made for the perfect experience. I really believe people like Jacky are what customer service should always be like, she hasn't lost her personality but is professional at the same time.
Team always picked up the phone, responsive to concerns and questions, time to help, patient with queries and multiple call backs, showed several sized rooms. Generally made themselves available even at short notice which was very helpful.
The customer service was really excellent. The process was much easier then I thought it would be, despite it being a really stressful time in our lives.