Customer reviews for Hanger Lane Self Storage

This is the second time that we have used Big Yellow. Your staff are very polite and helpful. The promotional discount was an incentive for us to use your storage facility again. I think that your web-site could be improved to help potential customers to choose their requirements against the price asked more easily as I had to log in several times to come to a decision. I bought a combination padlock (very good and easy to set up) and two 40 litre covered plastic storage boxes. The selection of available sizes I thought rather limited and I was forced to go elsewhere to buy another larger size to fit the space I was renting. There were only two large and two small trolleys available for customers to use for such a large warehouse.

It is based on the two staff I met, I forget the name of the first staff I met but the second who completed my paper work was Kritik Sharam. They were professional friendly and helpful to theit customers. Also, know how to resolve issues based on my driver and me.

Good service however process did take a while. If there's a way to speed it up that'll be good.

We were attended by Kritika Sharma who was very polite and helpful, and made the move smooth and easy!

We had a quote from a competitor which Big Yellow price matched but it was the quality of the staff at your site that convinced is to change our plan and go with you. Caroline was excellent and I then met Jeff who was also a great credit to your business.

Hi her name yes Caroline she give me big help good customer service I very happy for that

Very friendly and helpful staff. Good value for money. Good quality storage that is accessible Electrical sockets available for use

Very straight forward. The manager, Geoff, called me in advance to thank me for choosing Yellow and to check if there was anything further I needed. The check in was easy on line and welcoming and straight forward on site.

Very friendly staff, especially the manager, Geoff Oldroyd, who dealt with me himself. He was very smart, friendly and had the answer to any questions that I had. The room is perfect for my needs and the help I got was second to none.

First place It's was amazing service given by reception staff kritika Sharma. Very quick and reliable paper work process.