Тhе Service is at a high level. I like the security you offer. The rooms look clean and moisture-free, which is very important to me. Thanks to Caroline for detailed explanations.
The whole process was very straight forward and the personnel was really accommodating of my needs. My reservation had some peculiarities but everything was completed in a stress-free manner.
Very friendly, quick and helpful service. Caroline was on duty the day I checked in and made it all seem very easy.
This purely reflects the services I received from Kritika and Jeoff in regards to our need. Unlike others there was no hidden cost involved anywhere and entire process including refunds for remaining days was absolutely smooth and hassle free.
Kritika Sharma was extremely helpful with our move at the Big Yellow Self Storage Company at Alperton. She answered all our queries in great detail and made sure we got the best room for our items
Geoff was extremely helpful and friendly and handled the check in really well.
This is the second time that we have used Big Yellow. Your staff are very polite and helpful. The promotional discount was an incentive for us to use your storage facility again. I think that your web-site could be improved to help potential customers to choose their requirements against the price asked more easily as I had to log in several times to come to a decision. I bought a combination padlock (very good and easy to set up) and two 40 litre covered plastic storage boxes. The selection of available sizes I thought rather limited and I was forced to go elsewhere to buy another larger size to fit the space I was renting. There were only two large and two small trolleys available for customers to use for such a large warehouse.
It is based on the two staff I met, I forget the name of the first staff I met but the second who completed my paper work was Kritik Sharam. They were professional friendly and helpful to theit customers. Also, know how to resolve issues based on my driver and me.
Good service however process did take a while. If there's a way to speed it up that'll be good.
We were attended by Kritika Sharma who was very polite and helpful, and made the move smooth and easy!