Everything was clear, a lot was digitalised and the treatment by the staff was great. Raheem was a great host, very polite, clear and friendly. Only piece of feedback would be to signal more clearly on the main street where the entrance to the parking is.
Both Raheem and Declan made the process of planning and checking in simple and super-efficient
It is difficult to find wine storage facilities, so this is excellent. Felt secure and new and clean. Enquiries and signup went well.
Declan at reception was friendly and helpful, very straightforward instructions so I could follow easily. The Kings Cross York Way site is clean and looks like a safe place to put my belongings
Customer service was literally on point from beginning to end. Every member of staff I had any communication with completely excelled.
From the initial inquiry by ‘phone to the efficient service at reception and the explanation of the service , everything was professional , courteous and welcoming
Clear communication of costs and expectations. Timely follow-up. I would like to especially thank Raheem and Shaz for their very courteous and professional handling of business.
Shaz was really good and explained everything clear and was friendly.
Raheem and Declan were particularly helpful. My partner and I commented on how impressed we were with them on leaving. Their manner, customer service and knowledge were very impressive. The space was well designed, and the security checks seemed diligent.
From start to finish the process was very straight forward, from clear details about the storage unit hire, the pre move in and the experience with the staff member, Declan on the day of hire.