Communication - you were responsive and clear Ease of booking - simple Facilities - the Kings Cross facility itself is excellent Personnel: Selene was excellent at providing guidance on insurance, and finding a package that worked for me Dec - super helpful and friendly at the check-in, quick and easy to deal with
Everything went very smoothly and was very well organised. Everyone was very friendly.
Very nice staff especially Declan
Customer care, cleanliness
Shaz was extremely helpful and friendly. He was fast, efficient and polite even with a rude customer trying to push him to move faster. All his instructions were crystal clear and helpful. Even when I went back the day after he was super helpful in getting my locker code sorted. Would recommend.
Very clear instructions, very friendly service, clean and well located building.
It's very safe and reliable, and the service is very friendly. I went to this store in King's Cross. I am very likely to recommend it to my classmates and friends
Exceptional customer service at the Kings Cross self-storage unit. As a customer and business utilizing self-storage services for the first time, I was truly impressed by the level of professionalism, courtesy, and efficiency demonstrated by your team, and the member of staff I dealt with personally Raheem who was exceptionally helpful and a pleasure to deal with. From my initial inquiry to the completion of the rental process, the process was really easy and the online form easy to complete. Raheen assisted me by patiently addressing all my queries, providing clear and comprehensive information about the storage unit and showing it to me in advance to check I was happy with it, as well as confirming pricing, and clearly outlining all the security measures. His knowledge and willingness to guide me through the process made me feel confident in my decision to choose The Big Yellow Self Storage Company. Upon arriving at the facility, I was equally impressed by the cleanliness and organization of the premises. Raheen not only welcoming but also went above and beyond to ensure that I had a seamless move-in experience. He offered tea / coffee and also to show me around the flexi offices as I was interested to see them. Furthermore, I appreciate the attention to security measures at your facility. The thorough explanation of access protocols, and other safety features underscored your commitment to providing a secure environment for customers like myself. In an industry where customer service can vary, Big Yellow has undoubtedly set a high standard. Your team's dedication to delivering exceptional service has left a lasting impression on me, and I will not hesitate to recommend your services to friends, family, and other businesses in need of storage solutions. Thank you once again for exceeding my expectations. It is evident that your team takes great pride in providing top-notch customer service, and I look forward to Orbis Advisory continuing to be a customer.
Everything!
Customer service is really friendly. Declan made a stressful unexpected situation easy and enjoyable. Your security appears to be good too.