The team were great in talking me though the process showing us around the storage spaces.Answering all questions and making very good coffee.Thank you guys very much for making this such a smooth process.
Excellent service.Lost my wallet in car park and found by a member of staff. Manager rang to inform me and was keeping it safe for me. Staff are very well trained and do everything they can to make the process stress free.
Flawless and helpful during a rather stressful time for me. I believe team I’ve met have gone beyond the curtesy I’m experienced anytime before in similar centres.
Very confusing. I purchased a Groupon discount with £20 of value, as I only required your services for two weeks. However, your colleague told me that you require purchase of a minimum of 4 weeks storage. Your website completely failed to inform me (at any stage of the process) that you require a minimum of 4 weeks storage. The colleague explained this to me in a way that made me think I could *only* purchase storage space for an *absolute minimum* of 4 weeks, so after having to purchase the £50 Groupon code under pressure there and then (and subsequently cancel my £20 coupon), I overheard another of your colleagues speaking to a different customer. THIS colleague informed that customer that you take payment in “blocks” of 4 weeks, but refund any weeks where the service is not used. The colleague dealing with my transaction completely failed to explain this or make this clear, and if I wouldn’t have overheard the other colleague, I would’ve assumed I was being forced into a 4 week contract as an absolute minimum. I would therefore highly suggest both: - Your web team make it clear that you take payment in blocks of 4 weeks - The colleague dealing with my transaction receive further training, and be required to inform customers that you *do* have a minimum 4 week purchase requirement *however* refund any unused weeks. Very confusing and poorly explained service!
I have to say I already had a good feeling about all this but the customer service exceeded my expectations! We were moving yesterday and it was very stressful, and when I called to say we would be behind schedule Marianne arranged everything so we would have late access on our moving day. Paperwork was signed within 15 min, including a tour. Staff was very knowledgeable and so kind!
Overall a really great experience! Hassle free way of storing some belongings while moving, lovely staff that explained everything very clearly. Made to feel completely at ease despite being particularly fragile that afternoon due to pre-moving celebrations. Thankyou!
Very efficient and smooth. Great friendly staff.
All staff I spoke to were friendly and helpful.
Excellent service and the person who handled my booking was efficient polite and helpful
I had a very good experience, the Guy that booked me in, forgot his name but was amazing. I couldn't have wished for a better service.