Very easy check in process and very helpful staff who explained the whole process, I like the fact the car park is enclosed and covered and that everything is secure. Plus the option of out of hours access is great.
Thanks to Laura. Very happy with how I was dealt
Heather and laura were both excellent from the start and make you feel welcome. They give you all the information you need to get started.
Heather was very friendly and helpful and made the experience very pleasant I would definitely recommend big yellow to friends and family and anyone that asked.
Really good customer service
not necessarily the best value
Quick, easy process
My initial arrival was ok. Unfortunately the staff and the bay were very busy when we arrived to unload which meant that I had to wait quite a while to sign my contract and unload my stuff. The staff were very polite and accommodating but I was given a contract to sign that did not reflect the correct rental amount which I found very disconcerting. The person who gave it to me was happy for me to sign it even though he knew it was wrong .. it was only that I spotted it, that the issue was dealt with. Once that was resolved the experience to moving into the storage was good , although it seems to be the same vehicles that block the loading bay.
Great staff
Staff friendly and helpful, the storage room was as I expected and fine.