Customer reviews for North Kensington Self Storage

finding myself temporarily homeless and in need of a place to store my belongings for a while, i opted to use the big yellow storage facility in north kensington. this was ideal as it was conveniently located near the areas where i would be staying and importantly enabled me access in the early morning/late at night, when there was no problem with parking/congestion zone payments. All in all the staff were very friendly and helpful and i was delighted with the ongoing level of support that they provided, as well as with their eagerness to provide storage at a price that was convenient to me. thankyou Big Yellow!

Every time we went in to the store the staff were smiling, helpful and friendly. They made the experience more than just a basic service - also a pleasant one.

I like this service, this is genial tks for all sevice

staff attitude great and made the set up so easy. service was quick and thorough even when I had a complicated problem to solve. Overrall a very pleasant experience and would definately recommend this company if your thinking about comparing with others.

I chose BYSS mainly for convenience since it's close to my workplace but was pleasantly surprised to find it not only convenient but well run, accessible and staffed by friendly and efficient employees. Slight crticism would be lack of late access and not particularly generous discounts for long term storage. Overall very useful though.

I like the fact that even if I arrived close to closing time, the staff would still let me stay and do my storage business, instead of saying I had to leave. I know they have extra access hours, but I really didn't need it, but it was good to be able to stay on extra time.

I would like to praise how brilliant the customer experience was at the North Kensington store. From the time of booking right the way through to when I left I had nothing but kind, accommodating and friendly service from Ben and his Team. I would not hesitate to recommend Big Yellow because of how consistently excellent I found them to be. Well done. You took the stress right out of moving. Thank you.

I always feel safe when i use my space, it's very secure even at 6am,

It was a convenient space to store stuff while I went travelling.

I changed to a smaller storage unit last spring and asked to have the remaining credit on my existing unit applied to my new unit. The staff were very helpful and said that the credit could be applied, however the billing system was so complicated that the staff had great difficulty applying the change. Eventually they had it completed but my confidence that it was applied correctly was somewhat fragile. A simpler system or more staff training would be useful.