Customer reviews for Sheffield Bramall Lane Self Storage

Explained well Polite Understanding Flexible

Brilliant, freindly people at Sheffield Queens Road.....

Your website is clear and easy to navigate and your staff are very professional and extremely helpful. I had to contact you a few times about possible changes to my arrangements and each time it was easy to contact you and your staff were helpful and accommodating. April, who looked after us for check was brilliant and made what was a stressful situation for us very easy and smooth. You also had excellent provision for social distancing and cleaning making me feel very safe using your facilities. Thank you.

The office was laid out well with safety in mind for staff and customers. The member of staff that dealt with us was knowledgeable, friendly and informative with all the procedures explained really well. The unit we hired was excellent.

Really helpful and friendly staff. This is the second time using big yellow and will be my first choice if I need to use again in the future

Check in and initial enquiry were nice and easy because of April, really lovely and well mannered

Extremely well. Initially contacted after making my first enquiry online and was contacted regularly up to move in date to check if everything was okay and if I had any questions.

The initial enquiry was handled very quickly and efficiently

The process from enquiry to check in was complicated due to speaking to multiple people each time who told me contradicting things. I had a few days in a row where I had voicemails requesting callbacks and when I called back nothing new was done, so I think that process could be improved.

I can not recommend Trina Habershon at Big Yellow Queen's Road Sheffield enough! I moved my items out of one storage facility and into Big Yellow solely because of Trina. She found me an incredible deal and managed to keep it open for me (during lockdown) until I could actually gain access to the other storage facility. She went completely above and beyond to help me, and I'm incredibly grateful to her