Very nice lady who helped me. Very polite and very clear when explaining everything
Kirsty
19 May 2021
Very nice lady who helped me. Very polite and very clear when explaining everything
The process is quite difficult to understand especially when negotiating a new contract.The staff are unable to offer any flexibility
enquiry was dealt with promptly and call back was the same day.
From my initial enquiry the whole process was very well handled. I think Trina was the person I spoke to initially and my enquiry was dealt with very well.
I was not informed when I first enquired about the extra costs for, the Deposit, Insurance and the Lock. Why are you charging for a lock that you get back?
Initial enquiry was handled efficiently, all aspect were clearly and concisely explained.
My only issue was thinking I'd done online check in, then getting an email to say it needed doing. Logged on to check and it had only saved 1st 33% off info.
Very clear explanation
Excellent, friendly customer service, made us feel very welcome
Very professional service. Initial enquiry went great and detailed instructions were provided