The 1-2 bedroom/Luton room is not big enough to fit Luton vans worth if items, especially a very full van. This could have been highlighted to us when we booked. However, when we realised this was going to be a problem, we asked at reception and they were brilliant at upgrading our room and compensating us for the inconvenience of having to change room. Very good customer service!!
Very easy to book in online, then excellent service on arrival.
Service was excellent staff friendly and onformative and easy to undestend.
good service explained in detail from Tom
Excellent service which provided us with tranquility at a difficult time. The uncomplicated online process combined with the excellent staff service, allowed us to relax about what seemed a daunting job. Thank you!
Ease of use and helpfull staff
Pleasant efficient and easy to deal with, very helpful on arrival
The staff were very friendly and helpful. The only criticism I would make is that the 150 ft container did not have a double door as it was extremely difficult to get a corner suite in even though it was in 3 parts.
The staff was Excellent Michelle and Mel who both worked on the reception were excellent
The room sizes are bigger than I thought. The cost of the room is very reasonable but all the additional extra charges upon first deposit are way too high. I don't know if insurance is 100% needed but things like that bump up the monthly amount. Don't even know if I'll be able to afford it all in a few months because the quote was different to what I'll be paying! Not happy!