Very good positive member of staff, who was on solo because of sick leave, more than able to deal with two new customers turning up at once. Very thorough induction and tolerence of me asking dumb questions.
I have moved my 5 bedroom house into a 100 sqmtr minus sofas and some other furniture. It was a squeeze but getting items to the unit were incredibly easy and the staff particularly Lauren extremely helpful. Everything wqas explained so someone with no prior experience new everything they needed in a 30 min visit. The space is very clean dry and secure and the guidance on how to pack most effectively great. All the materials you could need are there available although at a premium. One criticism was boxes we had from big yellow were not as robust as others we had from our last move and when heavy the sides moved relaeasing tape applied to secure them. These were boxes bought some months ago so quality now may be different but is something to watch out for. Overall I must say this has made me think about the other times we could have use storage and didn't consider and I can see myself using big yellow again in the future for other things other than moving house or relocating, thanks to the team Chris
Staff were very helpful and encouraging when I explained my unusual need for a unit. Couldn't have had better service.
Staff are friendly and provided excellent customer service. The store was conveneintly located and it was an easy transition between unloading from the van and moving items into my dedicated space. Thank you.
Having never used a self storage company before, I was a bit aprehensive. I should not have worried. Everyone was so helpful and the system is so easy, I had no problems at all. I would recommend Big Yellow to anyone.
From the first phone call I made to enquire about big yellow to putting my 'home' in storage, your staff have made the whole proccess stress free. Thank you Tolworth.
the staff are really helpful and friendly, and its a convinient location.
We cannot thank the staff at Tolworth enough for all their help. Not only were each and every member of staff we met a pleasure to deal with, their professionalism was so refreshing and we cannot recommend them highly enough to friends and family
friendly staff, straight to the point. quicka nd easy to use compound
Excellent service. Leave items you need at the front.