Customer reviews for Tunbridge Wells Self Storage

Totally amazing. Helpful, kind, considerate and totally professional. Nick was very patient and brilliant at explaining everything. Cannot fault you

Nick was super helpful right from the off. I was actually lined up to use a local competitor but Nick explained all the benefits of using Big Yellow and invited me to visit the store AFTER I'd been to the other company, which is exactly what I did. Everything Nick said was true - Big Yellow is cleaner, better managed, more secure, more professional and offers more benefits like 'out of hours' access and deliveries, etc. Nick very kindly matched the 8-week promotion I had been offered and also provided an attractive discount which is good salesmanship for sure, but I was pleased to see for myself that everything else added up and the service has been brilliant throughout the process. Nick took me through the whole process carefully and professionally making me fully aware of my obligations and how it all works. Nick and his colleague Alex also helped me upgrade my room prior to my contract starting which involved several phone calls and coordinating with someone else moving out. I have been extremely impressed with how professional, personable and friendly Nick and Alex have been which is something I wasn't really expecting from a storage company - I was expecting it to be impersonal, transactional and generally a bit tedious. The guys have made this element of my house move completely stress free and both have made me feel very welcome. I started my contract on Saturday and I even like the feel of the building especially with the radio on and the friendly atmosphere, etc.

Really simple booking process and staff keen to help. Found the check in really slick.

Nick and Alex was very helpful was also offered a tea ????????

Very well indeed

Very helpful, great advice on size and communication was excellent.

Very positively-quick follow up to quote request. Improvement on pricing offered to secure deal. Very good.

Most patient and helpful and efficient

Really good

Pricing is murky, makes me not trust you at all - I will not use again for sure - why can't you list all your costs in one place to give a final price?! Also do you need to call me multiple times to make sure I use Big Yellow- no one else does this - it really is way too much