I was super impressed by the proactive approach of the local team and the level of professionalism, they really do put the customer first, I dealt with Nick Hannah and he was brilliant
Initial enquiry handled professionally making the process simple to understand. All staff extremely helpful - thank you.
Everything was handed very well
Professional response. Satisfactory responses to all questions. Clearly stated service options & choices.
It has all been friendly and hassle free, thank you
It’s ok but the ‘move in’ process could have been less complex
Nick was fantastic with the initial enquiry Hannah and Alex were fabulous with handling my booking
Hannah was great and explained everything in a calm and self assured manner and importantly for me didn't make any assumptions on what I knew or didn't know about self storage. The whole process was at an appropriate speed (which is also very important to me) although there were some details to obtain etc which is understandable. I didn't book an appointment or send an e-mail prior, but rather just did my homework online beforehand and walked into the BY reception. I suspect this may not be the normal route but the service I felt that I received from Hannah was very good.
Everything was explained efficiently and politely and our requirements for storage met well
Alex and Nick were really helpful and courteous. Plus the lady I spoke to at the call centre was very efficient and polite.