Simplicity to use Attention to customer service by your staff
Vincent
3 Mar 2022
Simplicity to use Attention to customer service by your staff
Staff friendly and helpful. Easy to move items into the unit and everything was clean and tidy.
Check in with Mark was great, very simple process and great qualified advice on the many questions I had. All of the staff have been really helpful especially Jake and Mark
Priscilla was a great help at showing us the facility, the unit, explaining the terms and conditions and generally being a very enthusiastic member of your team. Definitely a brand ambassador!
Amazing Customer service. Nice friendly greeting, The place looked really smart and the two guys were really officiant.
Conpetitively priced Friendly and efficient service Clean units Easy access
josh was very helpful and explained everything clearly
Efficient online booking, easy access building and helpful staff
Josh was very helpful and adapted himself to explain the services especially because my mum is deaf
Website was very clear , just missing 2 details, first one was amount of deposit to be paid I had to ring up to find that secondly was the insurance, nothing on website about different bands if insurance. Also on the website I chose 4-8 weeks and it said I would pay the first 4 weeks upfront and the next 4 weeks would be taken from my bank,?when I turned up I paid the whole 8 weeks in one go ? The plus side is that we do get our money back if we don’t use days/weeks a very definite plus