Initial enquiry was through the website. I was then contacted by a member of Big Yellow who explained the process further. I followed this up with a visit to the Big Yellow site. I was very satisfied with how it all went.
Everything was explained very well and didn't take long. I am impressed with all the Covid19 protection in place and felt safe.
Very welcoming atmosphere, we understood the whole process and the explanation of how to access our storage was excellent. The signing all the various forms was very cumbersome and could surely be simpler.
Storage pristine clean. Staff professional, helpful and knowledgeable from the persons on the phone to Daniel at the site. I’m very impressed & the price point was great.
The website was easy to use, and it is very useful the way the results produced show other storage places within a few miles radius of the initial search. The form to complete online before the move was straightforward. Dan, who helped me with the paperwork and process was absolutely helpful and pleasant, which helped to round it all off.
The lad who moved us in - what a love!
My initial enquiry was handled very well’ the team were very polite and professional thanks “guys.
Kurt looked after me when I booked and also when I delivered our things into storage...extremely helpful.
Everything was very easy and straightforward. Also, with the help of Samantha, I had a very smooth and encouraging experience.
Kurt explained everything very clearly making the move simple.