Customer service
Terence
30 Sep 2024
Customer service
Explained how it worked. Offered flexibility in storage on the day so no problem to change
Very easy process to use the service. Good explanation given at reception when I went to check in. Very helpful staff
Sylwia was really helpful - she gave me a tour of the storage unit a week in advance and then supported me on the day - which was great as I’ve not done this before.
Naz at is an absolute superstar! From the moment I interacted with her, it was clear that she genuinely cares about her customers. Naz is incredibly friendly, and her warm personality instantly put me at ease. But what truly sets her apart is her dedication—she went above and beyond to ensure I had everything I needed, making the entire process seamless and stress-free. It's rare to find someone so committed to providing top-notch service, and Naz does it with such grace and professionalism. She is the reason I'll be returning and recommending it to everyone I know. Naz turned what could have been a routine experience into something truly outstanding!
Friendly staff who talked through everything and answered any questions I had.
Really attentive staff. Great customer interaction.
Proactive communication; genuine lovely and helpful staff (big shout out to Naz)
Great site, staff were great. The site is clean and well lit.
Seamless check in process, friendly help, and clear instructions across the booking.