Tiarn was sensational , his guidance and information really helped make this a smooth and easy process, Ask for him if you want to store with big yellow Wapping , thank you ❤️
Big shout-out to Deji for his help with everything and making our experience with Big Yellow such a positive one!! Had a circus of a day on top of trying to move the last of my things out of the unit, and he was so patient and helpful. Thank you Deji for all of your help! :)
Tiarn was brilliant and informative, making the process so much easier
Tiarn, he is such a nice person. He is a quick responsible person. His service is perfect
I rent the storage for over 10 weeks. Everything was perfect!!! Thanks Tiarn for the support and information.
Have had a good experience with Big Yellow except for a flood which happened a few months ago and resulted in many of our items getting soiled. The day it happened, we felt the staff on shift were undertrained as they didn't even apologise or offer us ways to get the water cleaned up but, the following day, the new staff member was very apologetic and made sure we came to a solution quickly. The insurance claim went smoothly so no complaints there - just make sure to keep your storage list updated with them. This event as well as the occasional unclear rate increases are why I give it 4 stars instead of 5. Outside of that though, the staff are usually very responsive, kind and helpful so can recommend.
Tiarn gave me a very good customer service.
Maz was super helpful. Streamlined check-in, moving process and very flexible too! 10/10 would use again.
Tiarn was absolutely fantastic. Grateful for the process being very smooth and quick. Calm knowing my belongings are stored safe and insured
Excellent customer service and friendly staff which served me at big yellow. Especially Tiarn, who made sure that I was able to move into my storage unit swiftly with no problems. Would recommend coming here.