Top notch customer service by Mark.
Caleb Opoku
29 Aug 2026
Top notch customer service by Mark.
Mark from Big Yellow Self Storage was an amazing help in organising my check in and his customer service is ABSOLUTLEY Top Tier! What a pleasure!! :)
Mark is awesome!!!! Absolutely smooth, got me booked in and settled quickly. Superstar guy - honestly!!!
Customer service is really good. Any qiestions I had was answered. Learna and Shev are amazing.
Very friendly staff especially learna, Explained everything to us. We reserved the locker at the price of the day we went in to enquire, So was quick and easy process.. we were fortunate that our storage locker was right next to the lift.. Definitely use again if we need it Many thanks
The staff and facilities are fantastic. Have to say that Mark Ward and Learna Bell are a real credit to your organisation. They have been accommodating and incredibly helpful at all times.
I rented a storage unit here when my landlord no-fault evicted me earlier this year and I urgently needed to find somewhere to store my belongings while I found a new place to live. They were fantastic - they were so helpful with setting me up with the storage unit, understanding the rules and inventory requirements, and helping with every question I had. Moving things in and out was very convenient, with code access to the lift during working hours, and mostly easy parking (although their car park was quite busy sometimes!). Checkout was straightforward, and the price overall was reasonable. I'm really hoping that I don't need storage again in the near future, but if I do, I would not hesitate to rent a storage unit from them again!
Usual Big Yellow facilty, very busy!
Learna was amazing and great service provided throughout! Definitely recommended 👌
Amazing service. Friendly and helpful staff. Great location and facilities!