Customer service was great Gemma on the phone (with negotiating the rate), and to Mariola and Eden in store on the check in day. Everything was well explained and super efficient. Excellent!
The check-in process was impeccable. Very professional, patient and super clear. The staff (Walu looked after me) were patient and very helpful determine the storage, showing me around and talking me through the process and pricing.
Understood my needs and worked quickly to arrange storage whilst I was paying overtime to removal guys!
Responded quickly and helpfully with patience and attention. My storage is in West Norwood and I have to give a special mention to one of the receptionist - Jemma Lehane who has been very helpful and has been able to obtain my commitment to your company and not go elsewhere.
Gemma at West Norwood was quick to respond to my inquiry and extremely friendly and helpful to dealt with both on the phone and when we arrived on site. The whole process went very smoothly as a result.
I had absolutely great experience at Big Yellow in West Norwood. The ladies at the desk were super kind, talkative and professional. Big thank you for Mariola who took this experience to another level !
Really prompt replying and descriptions of the various stages involved and "how it works". Front desk reception crucial, Gemma, Eden and Marianne have been excellent and on site I was delighted with the down to earth and informed helpful nature of Gemma which put me right at ease.
Staff were friendly and knowledgeable and very helpful
Excellent attention to detail and customer service from Eden, smooth easy process and took the stress out of moving!
Friendly, speedy, helpful check-in.